Savio Chacko Email & Phone Number

Texas, United States

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

Dallas, Texas, United States

Dallas, Texas, United States

- Lead coordination and integration between Professional Services/Service Operations and Sales Organizations to deliver on Gross Profit targets established by GDT Board- Prepared services organization for transition from single owner through acquisition by Private Equity and Debt Financing presentations by streamlining organization and improving reporting capabilities- Drove organizational change management using personal credibility across departments to gain buy-in around new ownership structure and company strategy- Drove strategy to restructure organization with better management hierarchy to enable future scale by breaking out responsibilities and driving better focus on oversight details.- Grew PS organization GP contribution while coming out of COVID and M&A disruption- Grew project profitability as measured by As-Delivered GP/As-Sold GP across PS portfolio

Dallas/Fort Worth Area

- Led Strategy and Execution for Presales Engineering across Advanced Technology HW/Field PS/MS, Project Management Office, PS Delivery Engineering Teams and Service Operations Teams for Field PS and MS. - Drove Presales Engineering, Professional Services, and Service Operations integration following smaller West Coast VAR acquisitionGDT guides our clients toward a more connected and efficient future. Our team of IT solution professionals, from solutions architects and engineers, to project managers and security analysts, represent the best and brightest from the IT industry. We work with rising stars in the industry and top-level technology partners. GDT is an award-winning global IT integrator and solutions provider that aligns itself with industry leaders, including HPE, Cisco, Dell EMC, F5 Networks, Pure Networks, VMware, Citrix, AWS, Microsoft Azure, and others. Our engineers design, build, deliver and manage IT solutions and services for customers of all sizes and from a wide variety of industries. The GDT team of experts maintain the highest certification levels in the industry, which translate the latest ideas and technologies into innovative solutions that help customers realize their digital transformation goals.

- Directed 8 managers to provide oversight, guidance, consistency and act as escalation point for field services offerings sold by the Los Angeles, San Diego, San Francisco, & Seattle/Portland branches, while also managing 4 Solution Domain Managers focused on the PM Domain– Led and owned the transformation of CDW Project Management resources and capabilities for Field PS which pulled PMs from local branches into a consistent national practice and elevated the PM brand– Set direction for 120 Field PS project managers across the U.S. Also, led the PM Center of Excellence which set direction for PM alignment across Field PS, Managed Services, Configuration Services, CDW-Canada and CDW-UK– Drove services sales and delivery in the West region to $25M in annual revenue (30% CAGR)– Managed financial performance of services across region, customer satisfaction & resource allocation– Became first Sr. PSM to cover West Region spanning states west of Texas

Dallas/Fort Worth Area

– Assumed start-up operations in Texas and developed pipeline and processes to double delivery resources– Grew delivery capabilities to support separation of Texas into 2 distinct branches (Dallas and Houston)– Assumed leadership of developing sellers to better position CDW-badged professional services– Acted as primary escalation point for services engagements in Texas to help resolve issues and concerns

Dallas/Fort Worth Area

– Leadership and development of CDW project managers through the PM CoE– Pre-sales activities to communicate and demonstrate CDW advanced technology services capabilities– Structuring, positioning and initiating large complex projects/programs based on client needs – Assistance with the establishment of a startup CDW services presence in the Texas market

Acted as IT site lead for DFW operations center and the LoanLink Center application development team. Previously, led portions of CUNA Mutual Group (CMG) Customer Operations Transformation.Mr. Chacko had overall IT responsibility for the LoanLink Center (TLC) business subsidiary. He directly managed the TLC application development team to support ongoing operations in accordance with business SLA’s, as well as enhancements to deliver new business capabilities. He also had indirect leadership responsibilities to coordinate IT infrastructure for desktop, telephony, networking, server and database support. In these roles, Mr. Chacko leveraged his knowledge of lending and member service processes to manage TLC’s IT capabilities and act as an advocate for the subsidiary across the enterprise.Under Mr. Chacko’s leadership, the TLC application development team automated a number of lending processes to reduce manual intervention by Loan Officers and Member Service agents. Mr. Chacko also strengthened TLC’s development methodologies, improved infrastructure stability, drove the creation of reference documentation, managed the transition from a start-up IT environment to an enterprise environment, and strengthened IT business continuity capabilities. He provided technology strategy and guidance to business executives concerning operational capabilities and product management opportunities. From a staff leadership perspective, he drove cultural and process integration for TLC staff that became part of a larger CMG enterprise.

Mr. Chacko directed or was involved in projects dealing with the technical architectures for CRM, voice & call center applications, data networks, and internet infrastructure.Key Responsibilities Included: • Client Relationship Management• Project Proposal Development• Business Case Development and Presentation• Formal Career Counseling• Project Strategy Development and Approval• Large Project Mobilization• Technical Architecture Design and Implementation Summary of Projects:• Identified and managed business development activities to help drive CRM and Contact Center related revenue within the Financial Services market unit.• Initiated application upgrade projects with a $10MM budget with 30 resources (12 onshore/18 offshore) at Credit Card Provider.• Justified $2MM project at Mutual Fund Company, then guided client teams through design and build of a virtual call center.• Identified $10-15MM in savings for National Retail Bank from self-service areas across 4 LOBs. • Led separation of existing voice and call center environment for Life & Annuity Company during integration with Large Financial Services Group and migrated users to a new operating model for 2200 users and 500 agents.• Provided strategy, implementation, and integration expertise concerning CRM aspects to support improved sales and servicing capabilities for National Mortgage Company around agent desktop and call routing for virtual center with 1200 users across 6 sites.• Managed Internet Services Group at National Electronics Retailer.• While based in London and Frankfurt, managed separation of voice and data systems for European, Indian, and African branches of Andersen Consulting (now Accenture) from Arthur Andersen. Key branches included London, Bombay, Cape Town, Moscow, Dublin, and Lagos.• Implemented new data networks for a Regional Bank, including content for design, vendor selection, implementation, and conversion of 63-site Cisco WAN.

-Power demand forecasting in System Operations Center-Emissions monitoring solution support

Master Of Business Administration (M.B.A.), Completed 2017, Business Administration And Management, General

Bsee, Electrical Engineering, Business Foundations Program

Education record