Savio Mendonsa Email & Phone Number

Richmond Hill, On

• Providing 1st & 2nd level service support to customers, field technician and dispatching technicians. Creating Incident ticket, using Remedy system, ordering parts from the central inventory, provide quotation, Alert business on critical incidences and entitle contract, warranty, billable status utilizing inter tools and external websites.• Implementing, configuring and upgrade Servers, Blades of IBM, HP, Dell for ServerRaid, Memory, Power Supply, Processors, Hot-swap SCSI/SAS HDD, Ethernet Adapter, Fast Host Adapter, RSAII and Microsoft 2000/2003 Server in IBM X-Series 2xx, 3xx & 4xx Servers and Blade Centre, Rack enclosure, Cable management• Configuration, imaging, IMAC activity and asset tagging of Workstations, Desktops, Notebooks in accordance with set client requirement for operating system, Antivirus, applications via local PXE or through VPN.• Performing administrative tasks and troubleshooting for managed services such as managed Servers, Firewall, VPN and Backups.

• Performing upgrade, repair and assemble component of Desktop, servers and storage, POS, ATM, Printers, Switches and scanners. Install software, test hardware by running system diagnostics and setting hardware configuration. The systems include HP, IBM, Cisco and Dell. • Configure and upgrade ServerRaid, Memory, Power Supply, Processors, Hot-swap SCSI/SAS HDD, Ethernet Adapter, Fast Host Adapter, RSAII and Microsoft 2000/2003 Server in IBM XSeries 2xx, 3xx & 4xx Servers and BladeCenter• Image PC/Mobile/Server machines using RIS, sysprep and unattended setup.• Integrate IBM XSeries Servers including Blades on Close and Open Bay Rack including PDA, UPS, Monitors, Data Storage, Switches, Routers• Implementing projects for Shoppers Drug mart, BNS, Canada Post, Best Buy and responsible for accurate configuration and imaging workstations, POS, Printers, Laptops and other peripherals of brands like HP, Epson and IBM. Carrying out the bench test, floor control of all the listed equipments and carry out partial material handling.

• Developed sales proposal for new & refurbished servers, Blades module/modular, storage, operating systems, for brand like Sun Microsystems, HP 3000 & 9000 series, IBM RS 6000, AS 400, Intelistation Power & System-x, • Proposed, integrated, system assurances of infrastructures Cisco, Linksys, D’link, Juniper, APC.

Responsibilities• Developed technical pre sales proposals and system assurances for IBM, Sun, HP servers, blades, and storage for external clients including banks, retailers, small & mid-sized businesses and government agencies.• Developed sales proposal for upgrades of servers, Blades module/modular, storage, operating systems, infrastructures for brands like IBM, HP, Sun, MS Windows, Cisco, LinkSys, D’link, Juniper, APC.• Provided infrastructure solution for LAN, (UTP, CAT5e, CAT6, Fiber optic, patch panel, cable management), Wireless LAN and WAN.• Conducted analysis and review for RFP’s and proposed BOQ with products prices including Cisco, Linksys, Beldon, APC, APW, IBM, HP, Lexmark.• Integrated and proposed SMB solutions using IBM Servers, Microsoft OS and applications, clustering HA, HPC and load balancing.• Managed the customer service department including a team of 22 Service Desk and Field computer service professionals in a 24/7 call center environment.

• Planned, coordinated and followed up on computer hardware and system applications for installation, configuration, testing and handing over to clients. • Proposed, negotiated and renewed annual maintenance contracts (AMC's) for computer systems, infrastructure and application software. Accomplishments• Installation of IBM Token ring cabling infrastructure.

Service Support for Mini and main Fraime conputers and peripherals

Bs, Enectronics Enginnering

High School, Physics, Maths