Manage and lead a team of two direct and 15 dotted-line reports, continuously building a strong team dynamic, culture, cohesive work environment, and interdepartmental collaboration. Recruited all staff from MD to front desk receptionist. Expanded the practice from a Chiropractic only clinic to a Holistic Center with a medical doctor, physician assistant, acupuncturists, massage therapist, and additional staff. Developed and maintained all policies and procedures, employee handbooks, and… Show more Manage and lead a team of two direct and 15 dotted-line reports, continuously building a strong team dynamic, culture, cohesive work environment, and interdepartmental collaboration. Recruited all staff from MD to front desk receptionist. Expanded the practice from a Chiropractic only clinic to a Holistic Center with a medical doctor, physician assistant, acupuncturists, massage therapist, and additional staff. Developed and maintained all policies and procedures, employee handbooks, and compliance documentation.Key Highlights:• 10X lift in patient volume attained by building relationships with patients while continuously improving their health through clinical goal setting and quality improvement initiatives. • 20% rise in patient experience found by directing, supervising, and coordinating all aspects of patient care delivery, focused on service, patient, employee, and physician satisfaction and planning to ensure a high level of quality healthcare service; implemented a testimonial system around patient experience.• 18% reduction in patient visit time realized by simplifying systems and making the patient flow efficient through video presentations with scripts and decreased paperwork; supported our core value of timely service focused on the delivery of patient care.• Supported the growth of the clinic through three expansions by overseeing the design and support of the operational implementation of organizational restructuring, new workflows, processes, programs, and technologies. Competencies: Training | Billing & Collections | Clinic Operations | Budgets | Leadership & Management | Electronic Medical Records | Patient Care | Office Management | Time Management | Communication | Organization Show less

Oversaw and streamlined the billing process and implemented policies and procedures that governed the billing functions. Managed and directed a total of four billers, ensuring high morale and teamwork. Ensured accurate and timely billing, meeting monthly deadlines. Represented the clinic in legal proceedings regarding outstanding debt and liens.Key Highlights:• $42,000 annual savings earned by outsourcing billing activities to a third party.• 85% patient conversion rate found by… Show more Oversaw and streamlined the billing process and implemented policies and procedures that governed the billing functions. Managed and directed a total of four billers, ensuring high morale and teamwork. Ensured accurate and timely billing, meeting monthly deadlines. Represented the clinic in legal proceedings regarding outstanding debt and liens.Key Highlights:• $42,000 annual savings earned by outsourcing billing activities to a third party.• 85% patient conversion rate found by developing and establishing effective patient care processes and workflows that support the provision of quality and timely patient care services.Competencies: Training | Billing & Collections | Clinic Operations | Budgets | Leadership & Management | Electronic Medical Records | Patient Care | Office Management | Time Management | Communication | Organization Show less

Provided the first impression to patients via phone, web, and face-to-face interactions. Responsibilities included patient management introduction to the clinic and services, scheduling, answering patient inquiries, and call support. Exhibited high levels of compassion and patience along with strong verbal and written communication skills to help patients and the clinic reach goals.Competencies: Training | Billing & Collections | Clinic Operations | Budgets | Leadership & Management |… Show more Provided the first impression to patients via phone, web, and face-to-face interactions. Responsibilities included patient management introduction to the clinic and services, scheduling, answering patient inquiries, and call support. Exhibited high levels of compassion and patience along with strong verbal and written communication skills to help patients and the clinic reach goals.Competencies: Training | Billing & Collections | Clinic Operations | Budgets | Leadership & Management | Electronic Medical Records | Patient Care | Office Management | Time Management | Communication | Organization Show less