Worked as a Services Coordinator ,across all aspects of the Common Wealth Home Support Program (CHSP) which are; Intake, on boarding, client file maintenance, client review, retention of clients and referral and transition of clients through to CCL Home Care Program.-Qualify the received referrals from My Aged Care (MAC) and Social Workers for the CHSP Program.-Check capacity to provide requested supports in the program.-Conducting assessment with clients over phone and get them on boarded with the services.-Keep up to date accurate records within MAC on actions taken with respective clients.-Working pro-actively towards team KPI’s for Intake, on boarding, CHSP fees, client file maintenance, and client review, retention of clients and referrals.-Coordinate and liaising with service providers around client service requests and ensure service set up requests are sent to providers with the appropriate client information.-Work proactively within team to ensure all service changes are performed and documented in a FOCUS (CRM) timely manner.-Ensured client feedback is received, entered, monitored according to policy and procedure.

Running the store on a day to day business and ensuring every customer is satisfied with their orders. -Attracts potential customers by answering product and service questions and suggesting information about other products and services.-Operating the till and managing payments accurately by handling cash and credit/debit card transactions-Responsible for opening, closing and banking accounts in the store on a daily basics.-Resolving any customer queries and ensuring customer satisfaction with the orders.-Processing stock orders and receiving deliveries from external stake holders.

Responsible for all the administrative processes within the LfL Team and support the Program coordinators for smooth running of the projects.-Answering the client enquires and problems via phone and email.-Program enrolments into the CRM database, maintaining and updating the database.-Scanning, copying, filling and maintaining the data and information in files.-Preparing documents with data for clients, performing merges and sending mail outs.-Working with multiple tasks along with the team, investigating and resolving queries.-Sorting and recording incoming mails for Learning for Life Programs.-Following up with clients for documents in order to process the scholarship payments.

Client : Everything Everywhere Ltd, United KingdomResponsible for supporting the application in real time such as PAYG service like Activation of bundles, voucher redemption, SMS application balance enquiry, group circles and various apps related to Pre-Paid customers.-Responsible for incident and problem management, and escalation procedures-Worked strenuously in reducing the remedy tickets on the L2/L3 support and solved them with SLA by introducing code changes to fix bugs.-Developed and measured Service Desk SLA, resulting in higher end user satisfaction and Service Desk morale-Maintained and improved Disaster Recovery Plans to ensure redundancy across all systems.-Ensured that client needs were analyzed, documented, approved and delivered as required.-Worked on the UAT phases of projects and Mobile hand set testing.-Prioritized the L2 activities to avoid delay at the customers end.-Anchored Production deployments from offshore.-Performed testing activities like regression testing, system testing and inter-system testing for the changes in application to deployment.-Proactive Monitoring of application achieved by writing Unix Shell Scripts.-Preparation of the project deliverables and environment for every monthly release and anchored the same. --Updated management on weekly and monthly availability reports.-Introduced code changes to fix bugs in provisioning logic framework and RTSP apps.-Working towards the Root Cause and suggested the best solution to issues that arises in Systems. -To appraise the best interests of Customer, Identifying the areas of improvements, designing and resourcing them accordingly.-Contributed towards the Quality in the support (L3 & L2) and attended the audits on the same.

-Preparation of technical design document both High level and low level.-Involved in design discussions, reviewing project requirement document and writing functional specifications.-Estimation and planning for the new projects and enhancements based on the Use case point views for projects.-Build up the Learning Management System, Moodle for knowledge Transfer Framework and mentoring the new entrants.-Leading the team of 3 for the development and maintenance of applications.-Executed projects and provided value-added solution to client.-Ensure flawless delivery to the client after necessary review and testing from offshore deliverables.-Preparation of User Manuals & Installation Guides.

Client: Everything Everywhere Ltd, United KingdomWorked as a developer in provisioning team on the various projects like SIM provisioning on the network,Mobile virtual networks (MVNO) Provisioning and HLR Migration.-Developed the requirements based on the design and performed testing.-Involved in analyzing requirements, preparation of unit test plans and schedules and the testing matrix to checking the coverage of requirements.-Written JUNIT test cases for testing the stand alone applications.-Verifying the testing plans, test cases and the coverage.-Fix the bugs raised during the testing cycles.-Perform load & Performance testing using open source JMETER tool for application with SOAP and XML requests-Ensuring error and exception handling are implemented gracefully.-Worked with the Support teams for deploying the application to live.-Handled sessions for the teams in understanding the scope and explain the design of the application.-Preparing the documents such as hand over documents with details such as changes to system, configuration details etc.-Worked towards delivering of high quality applications including for the system enhancements, modifications and replacements.

Joined as a developer professional and started working on Java development projects. Attended training sessions on java/J2ee technologies and Oracle Forms & reports.Responsibilities:-Worked on developing java application and testing.-Provided support function for existing applications and conduct continuous research on making the system more efficient.-Testing the application by executing the test cases and raising bugs on the same-Involved in preparing the process of testing the application.