Highly accomplished Program Manager with 12 years of experience, renowned for exceptional analytical and management skills. Proficient in client management, quality assurance, problem-solving using agile methodology for successful project execution in IT transformation and security services. Professional Accomplishments• Implemented the Unisys’s first ever state-of-the-art Security Information and Event Management (SIEM) tool for cloud infrastructure, enhancing the client organization's security posture. Oversaw the seamless integration of the SIEM tool with cloud systems, enabling real-time monitoring, threat detection, and incident response within a span of 3 months. This implementation marked a significant milestone for Unisys, establishing a robust security framework and setting a precedent for future security initiatives.• Effectively orchestrated the migration of the Security Operations Centre (SOC) from the US to India, leading to substantial cost savings for the client. Strategically planned and executed the transition, ensuring seamless continuity of security operations and adherence to service level agreements. Collaborated closely with cross-functional teams and stakeholders to streamline processes, optimize resource allocation, and leverage cost-effective talent pools in India. The successful SOC migration resulted in significant cost reductions while maintaining the highest standards of security and service delivery for the California State University account.• Successfully led the end-to-end implementation process to deploy the CrowdStrike endpoint detection tool for comprehensive malware protection, bolstering the client organization's cybersecurity defense's. • Effectively implemented a Continuous Service Improvement Program (CSIP), achieving a remarkable improvement in customer service. Within a span of six months, elevated the average speed to answer 90% of the chat volume from 50% to an impressive 60-second response time. Led the initiative by optimizing chat routing algorithms, implementing chat management tools, and streamlining agent workflows. The CSIP implementation resulted in enhanced customer satisfaction, reduced wait times, and improved efficiency in handling chat inquiries, ultimately contributing to a positive customer experience and increased customer loyalty.