Savithri G V Email & Phone Number

London Area, United Kingdom

Building Travelgene to become the next big thing in the travel industry, harnessing the power of first-party data to revolutionize how hotels market themselves. Our mission is to reduce the Customer Acquisition Cost (CAC) caused by OTA bookings and digital marketing, and to leverage the social media influence of guests to drive authentic, user-generated content.I am passionate about creating a platform where every guest's experience can turn into a powerful marketing tool, helping hotels increase direct bookings and enhance brand visibility. By rewarding guests for sharing their stays, we foster genuine engagement and build a community of travel enthusiasts.

London, England, United Kingdom

• Developed and implemented a comprehensive DevOps strategy aligned with the company's business goals• Lead and mentored a team of DevOps engineers and professionals.• Facilitated communication and collaboration between development, operations, client and other key stakeholders.• Defined and managed DevOps processes, including CI/CD pipelines, infrastructure automation, and monitoring.• Developed and implemented metrics to monitor the performance and effectiveness of DevOps practices.• Fostered a culture of innovation, learning, and professional growth within the team.• Tracked project progress, identify potential risks, and implement mitigation strategies.• Ensured the proper integration of tools within the existing IT infrastructure.• Used data-driven insights to drive continuous improvement.• Stay up-to-date with emerging trends and technologies in the DevOps space.

Bengaluru, Karnataka, India

● Coordinated the deployment and configuration of security tools, including firewalls, endpoint protection, intrusion detection systems, and encryption mechanisms.● Executed cloud security strategies aligned with organizational goals, driving the protection of critical assets and data.● Led incident response efforts for cloud security breaches, investigating, containing, and recovering from incidents in a timely manner.● Ensured compliance with relevant regulatory requirements and industry standards such as NIST and ISO, coordinating regular security assessments and audits.● Identified and assessed potential risks and issues, implementing proactive mitigation strategies to minimize their impact on project outcomes.● Assessed resource requirements and facilitated smooth onboarding of new team members, minimizing project disruptions.● Monitored project progression, analysing performance data to identify improvement opportunities and cost optimization measures.● Led the development and execution of a comprehensive Security Change Management Program during the migration from on-prem servers to cloud infrastructure.● Collaborated with cross-functional teams, including cloud architects, IT operations, and security teams, to assess security requirements and define change management strategies.● Involved in effectively allocating and managing project resources and track expenditures.

Bengaluru Area, India

● Led and managed a high-performing team of 30 individuals, fostering a collaborative and productive work environment.● Successfully delivered Service Desk and Field Services, exceeding Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets while ensuring high customer satisfaction.● Managed and coordinated cross-functional ITIL functions, including Incident, Request, Problem, and Change, to drive efficient and effective service delivery.● Built, analysed, and maintained service reports to identify areas for improvement and implement corrective measures.● Collaborated with clients and operations teams to identify and manage service improvement activities, enhancing service quality and efficiency.● Developed and implemented streamlined processes to ensure the smooth flow of information for expedited delivery timelines.● Implemented a comprehensive Continual Service Improvement plan, driving continuous enhancements in service delivery.

Bengaluru, Karnataka, India

● Led continual service improvement program for IT support to a leading mining company, resulting in increased customer satisfaction and improved process quality through lean six sigma methodologies.● Identified knowledge/process gaps and implemented automation and process improvements for faster resolution.● Analysed historic IT incidents and requests to identify use cases for digital service desk implementation (automation solutions).● Managed business processes, documentation, and continuous improvement activities, including: Resolution Optimization: Improved transaction speed through increased resolution at the right level.Customer Satisfaction Management: Drove and measured CSAT, managed insights for seamless customer experience.Quality Management: Analysed call handling and ticket service defects, implemented corrective actions.End User Productivity: Drove faster resolution across all resolvers to enhance end user productivity.

Bengaluru, Karnataka, India

● Created Business intelligence dashboards to present critical company data in concise reports.● Developed Standard Reports, List Reports, Crosstab Reports, Charts, and Drill-through Reports using Cognos Report Studio.● Extensive experience in Security Administration, including LDAP integration.● Performed deployment activities, such as importing and exporting reports/folders/packages.● Conducted performance tuning of dispatchers to optimize application performance.● Coordinated with senior management to provide valuable analysis during Request for proposal (RFP) stage of projects.

Master Of Business Administration - Mba

Bachelor Of Science (Bsc)