Savo Dabizljevic Email & Phone Number

Manage three offshore Application Support Engineers by assigning and monitoring production tickets, creating and updating application support procedures, and hosting daily stand ups to address any roadblocks and daily tasks.Host weekly status meetings with three external clients to present updates on release dates for enhancements, discuss any production.

Greater Chicago Area

Designed testing strategy and goals to ensure all software requirements and user stories are coveredWorked with offshore third party quality assurance team in creating test scripts and ensuring all test scripts and testing processes meet FDA and ISO regulationsProvided daily updates to senior management on daily testing updates which consisted the number.

Greater Chicago Area

Maintained the backlog of user stories and grooming sessions. Analyzed and provided level of effort testing estimates for user stories.Created, executed, and logged 5-6 user stories during three-week sprints. Collaborated with developers to retest all bugs prior to production release. Reported testing status and an update on any blockers during daily Scrum.

Greater Chicago Area

Streamlines repetitive processes and decrease manual testing by creating, reviewing, developing, and executing automated test scripts and performance and load testing. Develops test strategies, test scripts and defect logs to perform quality assurance (QA) testing and track software defects for proper testing cycle.Provides level one support to business.

Greater Chicago Area

Create testing strategy, test scenarios, maintained defect tickets in JIRA, and led daily status meetings for website upgrade for the Chicago Dept of Public HealthLead functional resource/ help desk production support for the City of Chicago’s Business License Issuances, Public Vehicle, Investigations, and Tax DepartmentsHosted a monthly prioritization.

Create testing strategy and test scenarios for high impact projects to facilitate effective software testing Lead QA Resource for 2-3 enhancements or changes each quarter which I provided test scripts, test scenarios, defect log, weekly status, and testing reviewAssisted in the eBusiness Suite upgrade from version 11.5.10 to Release 12. Was leading testing.

Morton Grove, IL

• Reviewed business requirements documents, flow charts, and mock ups to create a test plan, test cases, and test case documents
• Created an issues document to provide the development team details of the bug and a step by step guide on how to recreate the bug
• Conducted system functionality testing: developed and executed test cases, produced problem reports, suggestions, system test logs, and test incidents reports
• Performed white box testing for possible different scenarios that may not have been covered in the test cases or the business requirement document
• Created an issues log using Microsoft Excel describing the defect, impact, and if the defect has been resolved
• Performed regression testing to verify the defects have been resolved and no other defects may occur

• Lead a group of internal and external resources for multiple consulting firms for an Government Accreditation Reimbursement Program with a $750,000 budget and a 9 month time frame
• Monitored and conducted weekly team status meetings. Presented and discussed status updates, milestones, and checkpoints to senior managers within the organization
• Conducted interviews and meetings with SME and business users to gain business requirements and needs. Gained an understanding with the business process and developed solutions to increase efficiency
• Assisted in the eBusiness Suite upgrade from version 11.5.9 to Release 12
• Created test plans using Microsoft Project, test scripts, and user documentation for implementation of new software that covers troubleshooting, frequently asked questions, and glossary
• Coordinated training sessions for a group of 10 staff members on the use and feel of the new accreditation application

Glenview, IL

• Composed buying guides for different categories of appliances and electronic items
• Handled customer service phone calls pertaining to the status of their pending order
• Created product descriptions for new items that have been released by the major manufacturers
• Transferred, compiled, and updated product lists with third party vendors
• Participated in monthly conference calls regarding new business policies and procedures with transferring and receiving data
• Monitored sales traffic compared to sites being visited on third party comparison sites (Shopping.com, Shopzilla, epinions.com, etc...)

Bachelor Of Science (Bs), Economics

Bs, Marketing