Leadership & Team Development: Provide strategic leadership, mentorship, and support to team members, fostering a high-performance culture. Responsible for talent management, including recruitment, onboarding, and continuous development, ensuring the team is equipped with the skills necessary to meet business objectives.Strategic Implementation: Actively participate in the execution of divisional and company-wide initiatives and strategies. Collaborate with stakeholders to align team goals with organizational priorities and drive continuous improvement.Talent Management & Capacity Planning: Lead the hiring process, identifying talent needs based on business growth and capacity requirements. Implement talent evaluation, development plans, and recognition programs to optimize team performance and engagement.Operational Excellence: Oversee day-to-day operations, ensuring optimal team utilization and productivity. Manage induction and onboarding processes, including training programs and initial setup of equipment and accounts.Performance Management: Monitor and evaluate team performance, providing regular, constructive feedback. Facilitate performance reviews and development discussions, promoting personal growth and alignment with business goals.Skill Development & Training: Implement and maintain a skill matrix aligned with business needs and team development. Design and deliver ongoing training programs and development plans to support continuous service improvement and skill enhancement.Process Optimization: Propose and support the development of new processes and procedures to enhance team efficiency and effectiveness. Address team concerns promptly, providing feasible solutions that emphasize personal development and performance improvement.

Remote Project Management & Stakeholder Coordination: Operated as a remote Project Manager utilizing the Waterfall methodology to successfully manage hardware installation projects for clients. Collaborated with internal and external stakeholders to ensure site availability and facilitated effective communication throughout the project lifecycle.Deployment Planning & Execution: Developed comprehensive deployment plans, outlining the steps required for successful hardware installation at client sites. Coordinated hardware orders and monitored deliveries to third-party partners operating within the specified country to ensure timely execution.Installation Organization & Oversight: Worked closely with partners and clients to organize and oversee the installation of hardware, specifically printers. Ensured that all installed hardware was accurately entered into the internal system for ongoing monitoring and management, tracking metrics such as online status and toner levels.Budget Monitoring & Financial Oversight: Maintained strict oversight of the project budget, ensuring that expenditures aligned with financial projections. Identified and addressed any budget-related issues proactively to prevent overruns.Issue Resolution & Client Escalation Management: Handled client escalations and unforeseen issues promptly and efficiently, ensuring minimal disruption to the project timeline. Developed and implemented a risk management plan to identify potential risks and monitor their likelihood of occurrence.Risk Management & Coordination: Prepared a detailed risk plan, actively monitoring for potential risks throughout the project duration. Coordinated all stakeholders to ensure installations proceeded as planned, without delays, while maintaining a focus on quality and client satisfaction.

Opportunity Screening & Presentation: Conducted thorough screening of new business opportunities and presented comprehensive analyses and recommendations to senior management, facilitating informed decision-making and strategic growth.Cross-Departmental Collaboration: Served as a liaison between internal teams, including sales, marketing, finance, and operations, to ensure seamless support for client requests and optimal service delivery.Quotation & Contract Management: Prepared and managed quotations and contractual agreements between Sensata and its clients, ensuring accuracy and compliance with company policies and client expectations.Pricing Strategy & Management: Collaborated with the marketing team to define product pricing strategies that aligned with market trends and company objectives. Maintained and updated all pricing agreements to reflect current terms and conditions.Financial Support & Invoice Management: Assisted the finance team by coordinating with clients on outstanding payments, resolving invoice issues, and ensuring timely collection of receivables.Key Account Support: Provided critical support to Account Managers in managing key client relationships, contributing to the retention and growth of strategic accounts through effective communication and service delivery.

Sales Cycle Support & Content Management: Played a pivotal role throughout the sales cycle, from demand generation to delivery, by providing research and vital pursuit content. Identified and engaged the right subject matter experts to ensure pursuit teams had access to relevant content and expertise at every stage.Client & Competitor Analysis: Conducted comprehensive research to develop detailed client and competitor profiles, providing valuable insights to support strategic sales decisions and positioning.Client References & Collateral Development: Managed and maintained a repository of client references and case studies. Collaborated with various business groups to develop high-quality content, marketing collateral, and service level agreements that enhanced the sales process and resonated with client needs.Leveraging Subject Matter Expertise: Utilized the global network of subject matter experts to gather insights and information that supported complex sales pursuits, ensuring accurate and compelling proposals.Knowledge Base Development: Built and maintained a knowledge base in collaboration with Marketing, Sales, and Offering organizations, contributing to the creation of robust resources that supported the sales team.Process Improvement & Efficiency: Initiated and implemented strategies to enhance the efficiency and effectiveness of the Sales Information Center, optimizing support for the sales team.Account Support & Relationship Management: Understood and addressed sales pursuit-related inquiries, partnering with internal teams to resolve issues and ensure customer satisfaction. Maintained effective working relationships with DXC customers, partners, and market research firms such as Hoovers, Gartner, and Forrester.

Presales Consultant for DXC Technology projects.

Bid Management & Coordination: Oversaw the day-to-day activities of the bid team, ensuring effective workload distribution and timely delivery of bid projects. Coordinated the end-to-end bid process, working closely with bid writers and project teams to develop compelling proposals.Requirement Assessment & Program Management: Evaluated and addressed the bid support needs of internal project teams. Managed bid programs by organizing resources and aligning efforts to meet the specific requirements of each pursuit.Financial Modeling & Analysis: Developed and maintained XPRESS financial models based on pursuit details, ensuring accurate financial representation and alignment with project goals. Provided financial analysis to support decision-making throughout the bid process.Document Compilation & Submission: Gathered technical information from various internal departments to compile tailored bid documents. Ensured that all proposals were comprehensive, compliant, and effectively highlighted the company’s capabilities.Deadline Management & Compliance: Managed strict submission deadlines, ensuring all bid-related documents were completed and submitted on time. Maintained a high standard of quality and compliance throughout the bid process.Administrative Support & Reporting: Performed general administrative duties, including document management and coordination. Submitted quarterly sales reports for company approval, ensuring accuracy and adherence to internal reporting requirements.

Personal Lines Claims Management: Successfully managed the Personal Lines business for the UK, Germany, and the Netherlands, overseeing a team of 7 claims adjusters. Ensured comprehensive responsibility for the end-to-end handling of personal lines claims while supervising daily operations to drive efficiency and effectiveness.Process Improvement & Implementation: Monitored and implemented new handling processes across the UK, Germany, and the Netherlands, enhancing operational efficiency and aligning practices with best-in-class standards.Customer Service Excellence: Delivered exceptional customer service by promptly addressing and resolving daily client issues, fostering strong relationships and ensuring high levels of client satisfaction.Service Level Agreement (SLA) Improvement: Significantly improved SLAs by optimizing claim processes and reducing submission times through the establishment of specific, streamlined workflows.Key Performance Indicator (KPI) Development: Expertly set and monitored KPIs over a three-month period, preparing comprehensive feedback reports for management to assess performance and identify areas for further enhancement.Reporting & Analysis: Conducted critical analysis of operational reports, translating findings into actionable insights to drive continuous improvement in claims handling and team performance.

Marine Cargo Claims Management: Successfully handled marine cargo claims, ensuring thorough analysis and resolution of claims related to Marine, Property, and Accident & Health. Verified policy coverage, investigated claims to determine liability and damages, and approved final settlement decisions in accordance with policy terms and conditions.Claims Review & Quality Assurance: Provided support to the team leader in evaluating Open File Reviews (OFR) and Closed File Reviews (CFR) for employee files, maintaining a high standard of claims quality and compliance. Consistently achieved 100% on the quality scoreboard, demonstrating exceptional attention to detail and accuracy.Collaboration & Vendor Management: Coordinated with outside adjusters and vendors, providing clear instructions and oversight to ensure efficient claims handling. Maintained comprehensive and well-organized claim files with detailed documentation of all claim activities.Process Improvement & Guideline Development: Subject Matter Expert in enhancing the production data program (One Claim) and contributed to the development and implementation of process improvements. Created a comprehensive marine handling guideline for the Express department, streamlining business processes for new and current employees.Training & Knowledge Sharing: Trained new and existing employees on company policies, procedures, and best practices, ensuring a consistent and high-quality approach to claims handling. Demonstrated expert knowledge of Incoterms, providing valuable guidance on international trade and shipping terms.Process Mapping & Efficiency: Developed a detailed process map for handling marine claims from receipt to settlement for the UK team, enhancing operational efficiency and clarity in the claims process.

• Initiated market research studies and analysed findings to understand customer and market opportunities.• Delivered support in identifying critical business problems and potential new business opportunities.• Aided in creating marketing collateral to ensure product definition in customer facing marketing campaigns.

• Evaluated, improved and updated corporate website; prepared informational video content for customers.• Developed the business by initiating new customer members in Russia, Bulgaria, Croatia and Poland.• Organised congress meetings and offered expert advice and assistance in managing other FIP events.

• Created new contacts with clients in Turkey, Poland and Russia based upon trust.• Established long-term professional relationship with clients such as Zara, Mango, Marks and Spencer.• Ensured high-quality service and product delivery to the customers and achieved overall contract objectives.