- Executed pre-flight safety checks in compliance with airline and FAA mandated regulations, policies, and procedures prior to the commencement of each flight; Upheld highest level of safety and security; Conducted PA announcements and safety demonstrations for passengers.- Delegated as purser (lead) flight attendant on various occasions; Oversaw flight crew of up to 10+ personnel; Acted as a liaison between the flight deck, cabin crew members, and ground service team members to ensure an on-time performance.- Efficiently de-escalate, resolve, and address irregular operation questions/concerns to passengers as needed. Served as a first responder/aid in emergency situations; Maintained tact and composure at all times.- Delivered excellent customer service, resulting in an exceptional and personalized inflight experience for all international and domestic travelers; Performed service recovery when traveler expectations were not met.- Assisted new hires during the on-boarding process by providing service and safety training and support.