• Total 19+ years functional experience in day to day management of hotel and its staff with commercial accountability for planning, organizing and directing all hotel services, including front office, banqueting and housekeeping. • Nearly 9 years of experience in Strategic Planning, Food Production, Guest Servicing & F & B Service Operations• Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the units• Functional expertise in managing the production operations with key focus on bottom line profitability • Proficient in managing menu planning, inventory management and maintenance of a hygienic environment in kitchen• An enterprising leader with proven dexterity in leading personnel towards accomplishment of a common goal.CORE COMPETENCIESStrategic Planning & Control• Setting up and managing production operations with a view to achieve business objectives • Planning day-to-day strategies, budgets, production schedules, along with resource allocation for optimum outputFood Production & Process Enhancement • Monitoring the quality of food products during the entire production process• Identifying assignable and chronic causes for eliminating wastages while enhancing hotel efficiency and productivityKitchen Operations• Ensuring profitability of operations for all aspects of restaurant to ensure compliance with quality/ hygiene standards• Interacting with the operating staff for ensuring upkeep of restaurant and kitchen equipment in perfect orderClient Servicing• Ensuring high quality services, resulting in guest delight & optimum resource utilization for maximum service quality• Closely interacting with in-house and potential guests and customizing the product and services accordingly
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Resort ManagerRaga On The Ganges Aug 2024 - PresentSingthali -
General ManagerSumedha G Village Resort Jan 2024 - Aug 2024Rishikesh, Uttarakhand, India
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Operations ManagerDevnadi - The Heritage Hotel Mar 2018 - Nov 2023Haridwar, Uttarakhand, Indiao Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools.o Recruit and monitor relevant staff for their specific operations.o Meet as well as greet customers.o Deals with customer’s queries and complaints.o Address customer problems as well as troubleshoot.o Ensure events and conferences run without interruption.o Supervise the supplies and furnishings.o Deals with the contractors and suppliers.o Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc. As required by Management.o Prepared household staff duties.o Ensured that excellence Hotels operates to the highest standards.o In liaison with management, completed the induction of all the newly appointed household staff.o Ensured that all household staff and other staff comply with excellence Hotel’s policies, e.g customer satisfaction, fire safety precautions etc. -
Operations ManagerDevnadi - The Heritage Hotel Mar 2018 - Nov 2023Hardwar, Uttarakhand, India -
Senior ManagerHotel Snow Crest May 2016 - Mar 2018Joshimath, Uttarakhand, Indiao Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools.o Recruit and monitor relevant staff for their specific operations.o Meet as well as greet customers.o Deals with customer’s queries and complaints.o Address customer problems as well as troubleshoot.o Ensure events and conferences run without interruption.o Supervise the supplies and furnishings.o Deals with the contractors and suppliers.o Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc. As required by Management.o Prepared household staff duties.o Ensured that excellence Hotels operates to the highest standards.o In liaison with management, completed the induction of all the newly appointed household staff.o Ensured that all household staff and other staff comply with excellence Hotel’s policies, e.g customer satisfaction, fire safety precautions etc.
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Operations ManagerSgskbs Tour & Travel Pvt. Ltd Oct 2012 - Apr 2016Haridwar, Uttarakhand, Indiao Meet as well as greet customers.o Arranging sightseeing tours for guests.o Deals with customer queries and complaints and address customer problems as well as troubleshoot.o Ensure events and conferences run without interruption.o Supervise the supplies and furnishings.o Deals with the contractors and suppliers.o Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc. As required by Management.o Ensured that excellence Hotels operates to the highest standards
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Restaurant ManagerGardenia Hotel, Spa & Resort Apr 2011 - Jul 2012Haridwar, Uttarakhand, Indiao Planning, organizing, directing, controlling and evaluating the operations of a Restaurant. o Determining the types of services to be offered and implementing operational procedureso Recruiting staff and overseeing staff trainingo Establishing staff work schedules and monitoring staff performanceo Controlling inventory, monitoring revenues and modifying procedures and price.
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Trainee Assistant Supervisor (Grade Ii)Cambata Aviation Pvt Ltd May 2006 - Jan 2008New Delhi, Delhi, India -
Trainee CaptainHotel Shanti Palace, Mahipalpur Oct 2005 - Jan 2006New Delhi, Delhi, Indiao Meet as well as greet customers.o Supervise the supplies and furnishings. -
Team MemberCafe Coffee Day Oct 2004 - Oct 2005Ahmadabad, Gujarat, Indiao Handled gamut of operations like Coffee Making, Bill Punching, Food Sales and Suggestive Selling.
Sawan Kumar Education Details
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Dimension International College Pte. LtdA -
London City College, LondonA
Frequently Asked Questions about Sawan Kumar
What company does Sawan Kumar work for?
Sawan Kumar works for Raga On The Ganges
What is Sawan Kumar's role at the current company?
Sawan Kumar's current role is Resort Manager at Raga on The Ganges.
What schools did Sawan Kumar attend?
Sawan Kumar attended Dimension International College Pte. Ltd, London City College, London.
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SAWAN KUMAR
New Delhi -
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Sawan Kumar
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