Sawan Kumar Email & Phone Number

Bengaluru, Ka, In

South Africa

• Overseeing Pre-sales and solution architect activities across the Sub-Saharan Africa and CALA regions, ensuring efficient delivery of tailored solutions.• Spearheaded the migration of SIM activation technology from legacy to RFM, resulting in a 30% performance improvement for major clients like MTN SA, MTN Nigeria, and Econet.• Successfully managed the migration of the CVML system for Digicel Group from in-house premises to the cloud.• Collaborated with Project Managers to strategically allocate technical resources for project staffing.• Authorized to make decisions within assigned tasks and boundaries, ensuring efficient project execution.• Conducting code reviews to uphold high standards in code quality, performance, and security.• Creating comprehensive architectural descriptions aligning with business policies and standards.• Actively participating in bidding processes, RFPs, and RFQs for various initiatives.• Led the migration of legacy systems to AWS, optimizing infrastructure and enhancing scalability.• Developed a solution architecture framework to support enterprise-level solution selling.• Engaged in continuous research on best practices, new tools, and technologies to drive innovation and improvement.• Taking the lead in collaborating with Solution Architects to define complete customer solutions.• Liaising with sales and product management teams to align with customer initiatives.• Responsible for managing invoices, revenue, and yearly targets, ensuring financial objectives are met.

Bengaluru, Karnataka, India

• Successfully managed a portfolio of nearly 40 Telco customers, comprising numerous Tier 1 providers and MVNOs.• Oversaw a team of 30 senior and mid-level support engineers, ensuring optimal performance and productivity.• Cultivated strong client relationships to enhance retention rates and maximize revenue generation.• Held accountable for reporting, data analysis, quality assurance, and conducting root cause analysis to drive continuous improvement.• Actively monitored and addressed top support issues across all support tiers, ensuring timely resolution and client satisfaction.• Established and reviewed quarterly and yearly goals (KPIs) while assessing team performance to drive excellence.• Collaborated closely with Operations Directors and Project Managers, actively participating in ongoing projects to ensure alignment with organizational objectives.• Managed the global Managed Services team to ensure the smooth operation of systems worldwide.• Conducted analysis and reporting of operational risk events, identifying root causes and developing remediation plans.• Provided risk mitigation recommendations based on outcomes of root cause analysis.

• Successfully implemented source code for new applications, meeting stringent deadlines.• Led application development projects from inception to delivery, encompassing planning, design, and development phases.• Produced high-quality code to ensure timely completion of applications.• Contributed to a team that developed a comprehensive ticketing system for AT&T clients.

Bachelor Of Technology (Btech), Electronics & Telecommunication Engineering, 1St Class

12Th, Science