Sawan Shah (Cemap) Email & Phone Number

London, England, United Kingdom

• Planning and delivering coaching with sales negotiators to up skill their knowledge in the mortgage area to ensure they are aware of the products on offer, policy requirements, and improve their ability to confidently.
• Conducting fact-finding meeting with clients to provide them with the right mortgage advice based on their needs and preferences.
• Research lenders from across the UK (whole of market) to find the right product for my clients based on their preferences.
• Identifying, assessing, and managing risk daily by ensuring all documentation requested and received are fully scrutinised and verified before application submission.
• Providing clients with a project management service by looking after them all through to completion of their mortgage.
• Currently achieving a 4 working day turnaround from application to mortgage offer being issued compared to the industry average of 40 working days due to a 100% first time pass rate.

• Experienced in Underwriting Mortgage applications up to circa £600k - currently hold National Lending Authority (NLA1) – ensuring I adhere to all lending policy guidelines to support right outcome for the bank and the.
• Identifying customers’ financial needs and providing customers with Mortgage advice as per MCOB principles.
• Achieving 100% first time pass rate across file checks for Mortgage Advice and Income Validation for my cases checked by Supervision and Central Assurance Team.
• Proactively manage all key performance indicators for my role ensuring effective tracking of all customers in Mortgage pipeline – utilising Neo system where applicable.
• Effective in using all available tools to ensure that quality of cases submitted for Level 2 / Specialised underwriting are completed with the highest quality to ensure we can achieve required SLAs.
• Planning and delivering individualised coaching with staff members to up skill their knowledge in the mortgage area to ensure they are aware of the products on offer, policy requirements and improve their ability to.

• Led & developed a team of 20 individuals including 5 Personal Bankers through effective coaching to deliver an excellent experience to customers, ensuring commerciality and customer service is at the forefront of.
• Organising and managing Branch ROTA and Annual Leave.
• Identification, assessment and management of the risks throughout the branch, complying with the policies and procedures set out by the company.
• Effectively carrying out daily Compliance / KYC / AML process in the branch.
• Responsible for organising and presenting weekly conference calls – ensuring all the compliance and regulatory risk updates are cascaded to other management within the region.
• Observations & feedback carried out to coach and develop staff members to identify ways to help people and businesses to prosper – managed through Training & Competence Schemes.

• Led and managed the Customer Service Advisers (CSA) team and acted as a deputy manager to the Branch Manager to ensure the day to day branch operations were carried out effectively.
• Carrying out weekly 1:1 with the team members including half-yearly appraisals.
• Effectively carrying out daily Compliance / KYC / AML process in the branch.
• Specialised in Daily / Weekly / Monthly / Quarterly Branch Risk checks and Analysis.
• Preparing daily and monthly reports within the branch to track the Branch Progress.
• Completing all administrative work related to Customer Database and maintain records confidentially.

• Recognised and awarded the Top Personal Banker in the Middlesex region 2 years in a row.
• Received a letter from the CEO of Santander for providing excellent customer service.
• Achieved all commercial objectives by employing a strong work ethic and by working autonomously.
• Challenged the current status quo for length of interviews to tailor them according to individual client needs in order to provide the best possible service, this which has now been imbedded into every branch.
• AML and KYC completed according to the policies and guidelines set out by the bank ensuring no errors were made during customer account opening, leading to greater relationship building.

• Recognised and awarded Top performing Customer Service Advisor in the entire Middlesex region.
• Responsible for identifying products that can help people and businesses to prosper by referring them to either a Specialist or Personal Banker.
• Ensured that all operating procedures and regulations were followed in line with FCA and Santander guidelines.

• Liaison between customers, advisors, solicitors, estate agents and lenders to keep all informed of current mortgage positions.
• Using customer requirements, effectively matched their needs with best available mortgage rates.
• Undertook general administrative duties including completion of application forms and progress chasing lenders and clients for further information.

Ba (Hons) In Business And Sports Studies, Ba (Hons) In Business And Sports Studies, 1St Class Ba (Hons)

Activities and Societies: Cricket team

Level 3 Award: Leadership And Management, Leadership And Management, Level 3 Award

A Levels

Activities and Societies: Football and Cricket team.

Gce O-Levels

Activities and Societies: School Prefect, Football and Cricket team, Duke of Edinburgh (Presidents Award).