Sara Snow Email & Phone Number

Midvale, Utah, United States

Provo, Utah

- Collaborated closely with product managers, engineers, designers, and cross-functional teams to plan and lead research activities for two core products- Established system for participant recruitment and company-wide user panel- Partnered with product management to build a user feedback monitoring system that was used across all products- Synthesized research findings into actionable insights that aligned with product and business goals- Presented findings and recommendations to stakeholders, influencing product development and strategy- Educated team members on research methodologies and best practices to foster user-centered culture- Conducted research across time zones and with non-native English speakers

Salt Lake City, Utah

- Developed and implemented mixed-method research strategies to identify user needs and pain points- Established and maintained strong relationships with stakeholders at all levels of the company to advocate for user-centered design principles and practices- Authored reports and presented research findings to offer recommendations and share user experience goals

Mountain View, Ca

- Conducted user research on multiple aspects of Google Search, including Google Health, Google Translate, image search, and privacy and security- Collected and analyzed user behavior through lab studies, surveys, and interviews- Collaborated with product managers, engineers, designers, and other researchers to prioritize research in a fast-paced and rapidly-changing environment- Incorporated complex technical and business requirements into research- Authored and presented research findings to diverse audiences through written reports and in-person presentations- Trained and mentored three research assistants, who were all promoted to user experience researchers

Austin, Tx

- Managed redesign of Life Science Library website by identifying opportunities for user experience innovation and improvement- Developed wireframes based on research insights to inform design- Monitored and reported on key site metrics, such as page views, bounce rates, and traffic sources- Authored and presented "Writing for the Web" seminar for library professionals

Atlanta, Ga

- Wrote and edited online copy for Habitat.org, including all homepage features- Developed guidelines and internal process for homepage feature publication- Established positive online presence by creating content for social media accounts- Collaborated closely with stakeholders to understand information needs and to develop and coordinate site content- Proofread and edited site copy and content to ensure accuracy, consistency, and compliance with style guidelines and web best practices

Atlanta, Ga

- Developed static internet and intranet pages and served as technical resource for staff throughout the CDC's Health Promotion Center- Built relationships with research scientists, program managers, and subject-matter experts to meet the health information needs of key audiences- Evaluated and edited site content to ensure information was current, accurate, consistent, and in compliance with style guidelines- Monitored key site metrics and reported trends to division leads- Reviewed site materials and documentation to ensure content and design adhered to policies and standards of Section 508 of the U.S. Rehabilitation Act

Carrollton, Ga

- Conducted user experience research for the university, including card sort and focus group, with 20 prospective students, and used findings to inform site redesign- Consulted various departments to develop university-wide site content and reflect positive web presence- Created well-written and engaging content for the Communications website

Master Of Science (M.S.), Information Studies

Bachelor Of Arts (B.A.), English Language And Literature, General