• Negotiating repayment with customers based on client targets• Analysing customer financial statements• Adhering to KPI targets• Resolving issues and complaints with the best resolution for the customer and the company• Mediation between the customer and enforcement agents• Working with colleagues in relation to repeat customers• Organising morale boosting events such as secret Santa and team competitions

• Interpreting customer call data to advise and recommend on additional services• Resolving customer complaints• Dealing with issues in a satisfactory way for both the customer and the business• Sales through service working to conversion targets• Excellent product knowledge of new and existing services• Ability to adapt quickly to business changes• Adhering to KPI targets• Care representative to provide an insight into staff morale• Self motivated and continually productive during non-peak times

Communicating with customers on a daily basisCreating effective relationships with suppliersCorrectly filing accounts and paperwork on a weekly basisManaging duty times to utilise my time in unitsEnsuring paperwork is completed in timeOrganising paperwork for different units and different datesWorking as part of a team to ensure airport days run smoothlyManaging complaints to make sure the customer receives excellent customer servicePresenting bi-weekly welcome meetings in four unitsSales through service and effective up-sellingOrganising weekly entertainment outside of duty hours

Scheduling deliveries and installationsResolving issues efficiently, often using my own initiativeEnsuring that any problems are resolved before the customer is effectedCommunicating effectively with customers and external companiesOrganising my day to ensure that all customer call backs are completed on time Partaking in the fun team to provide a positive working atmosphereBuilding rapport with customers of all ages and background I have received many recognition awards for exceptional customer serviceWorking well with my team to ensure that issues are resolved without repeat contact from the customerDaily use of spread sheets to analyse and retrieve dataGood knowledge of SAP and CMI systems for call logging

Interpreting customer call data to advise and recommend on additional servicesResolving customer complaintsDealing with issues in a satisfactory way for both the customer and the businessWorking to key performance indicator (KPI) targets Frequently delivering training sessions to fellow employees, including new systems, policies and up-skill trainingPartaking in employee forum with the Head of Customer Service for Best Buy and Carphone WarehouseOrganising team meetings for key and critical business and system updates Co-ordinating the fun team to ensure that fun days are scheduled and organisedManaging new employees in the transition period between training and going on to their teamsAssisting colleagues with any customer issues they may have using my own experiences.