• Build custom policies in Jamf Pro to effectively manage and patch all Mac endpoints.• Prevent security threats with the use of tools such as Zscaler Internet Access, Zscaler Private Access, VMWare Carbon Black, Red Canary MDR, Rapid7 InsightIDR, Avanan Cloud Email Security, Jamf Connect.• Assist with desktop troubleshooting and remediation for both in-office and remote users.• Regularly meet with executives to provide direct technical support, application training and device updates.• Manage IT support tickets, new hire onboarding and change management requests in ServiceNOW ITIL, while maintaining SOX Compliance. • Administer user applications including Zoom, Box, Slack, Microsoft Office 365.• Oversee device inventory and assist with the procurement of new hardware.

• As part of 24/7 SOC (Security Operation Center) utilize IBM QRadar to monitor potential security offenses and investigate suspicious network activity.• During the assigned SOC shift, perform incident triaging and real-time investigation by analysis of events utilizing IBM QRadar SIEM and Network Security Components such as IPS, Firewalls, Web Application Firewall, plus Operating Systems such as Windows and UNIX, Databases and other devices. • Developed process for gathering and reporting weekly security metrics.Developed the Security Operations Center and Incident Response manuals.Worked on the creation of rules, active list, dashboard, active channels based on client guidelines. Creation of reports, queries and filter for the events that are generated in IBM QRadar.• Perform intrusion detection, vulnerability management and participated in incident response reporting and continuity of operations plans.• Perform application whitelisting and file integrity monitoring.

• Performs network and host DLP monitoring and logging.• Regularly check work queue for incoming assignments and complete all work daily.