Sawsan Hamad Email and Phone Number

Insure the implementation of the Client Administration policies, templates, procedures and format in order to improve the quality of Administration and CAM practice.Maintain an in depth understanding of all company HR products, projects, long stop delivery dates, and payment plans etc... To enable to provide response to queries received from client.Handle Administrative problems and inquiries about title deed through effective response and proper problem solving. Responsible to ensure to client confidentiality is maintained at all times & secure storage of intellectual property data & data base, both hard and soft copies.Implement and update administration files and records regular.Work in partnership with the company’s internal departments, developing and maintaining key relations with all personnel to help facilitate timely communications, departmental support, understanding, cooperation & mutual respect.

Accomplished in training, supervising, leading and motivating other Crew Members to provide a high level of customer service. Believing that good team leadership and a hands-on approach to management brings increased standards and profitsEnsuring that Cabin Crew perform in accordance with the provisions of the Etihad Airline Operations Manual and UAE Human Resources policies and procedures.Identifying training needs, supervising the conduct of training, ensuring appropriate standards are set and monitor results. Produce reports on training activities as required by the Director of Operations.Identify sources of customer feedback including complaints involving Cabin Crew,Collate information from customers regarding service standards, analyze to ascertain what alternative actions could have been taken by Cabin Crew and ensure resulting 'lessons learnt' are incorporated into briefings, training sessions, procedures, etc.Liaise with other departments with regards day to day problems. Check and inspect aircraft safety equipment condition.

A high level of customer service. Believing that good team leadership and a hands-on approach to management brings increased standards and profitsPerform in accordance with the provisions of the Etihad Airline Operations Manual and UAE Human Resources policies and procedures

• Representing the organization at trade exhibitions, events and demonstrations.• Receiving and responding to service inquiries from a variety of media including telephone, internet, and e-mail• Ensure that all repairs are professionally and efficiently resolved• Booking in jobs and creating service call schedules • Collection of payments for chargeable repairs and issuing customer tax invoices• Information processing and filing related to administration work including the submission of quotes and invoices • Effectively communicate with office and service staff to facilitate the above

• Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.• Visiting potential customers to prospect for new business.• Acting as a contact between a company and its existing and potential markets.• Negotiating the terms of an agreement and closing sales.• Representing the organization at trade exhibitions, events and demonstrations.• Negotiating variations in price, delivery and specifications with managers.• Advising on forthcoming product developments and discussing special promotions.• Liaising with suppliers to check on the progress of existing orders.