Performing verification, due diligence, and risk profiling on prospective and existing clients. Identifying high-risk Users, conducting further investigations, and applying EDD to mitigate risks prior to final approval Reviewing Fiat & Cryptocurrency transactions to identify suspicious activities. Prepared KPIs for the Onboarding team in line with achieving key business objectives.

Experienced in delivering exceptional customer experiences through diverse communication channels, I excel in engaging with customers via phone, and email, providing prompt and accurate assistance. With a strong emphasis on empathy and professionalism, I skillfully resolve inquiries, concerns, and issues, consistently ensuring the utmost customer satisfaction. By meticulously documenting interactions and updating systems with precise information, I contribute to efficient and organized customer management. Continuously staying updated on product knowledge and industry trends, I am equipped to provide informed solutions and valuable recommendations.

Explored new countries, cultures, and educational systems through carefully curated exchange programs. While working on enhancing my language skills and gaining a global perspective that will enrich my personal and professional development. Built a network of international connections, expanding my horizons and opening doors to exciting opportunities.