Sawyer Stuart Email & Phone Number

Mansfield, Texas, United States

Flower Mound, Texas, United States

• Face of quality to the client for a program grossing $50 million+ annually, interfacing directly with client program and quality leads multiple times per week, reporting state of quality and addressing concerns, changes, improvements, goals, and deadlines• Subject-matter expert (SME) on quality requirements of the client, on our internal quality standards, and how those marry together with each other to ensure quality and production goals are met• Process improvement: modify, adapt, and create new processes to resolve quality concerns• RCCAs: address quality deficiencies that are negatively impacting the client and their customers, investigate the root cause of the errors, create corrective actions to close those quality gaps, and follow through on implementation to ensure further escapes do not occur• Collaborate with other departments (including production, testing, and shipping) on current quality concerns, and find effective solutions to potential problems before they escalate into more serious blockers and show-stopping production delays• Incoming supplier inspections/rejections: perform sample inspections for lots from vendors to protect our program and our client from product that is of low quality and/or purposefully misrepresented, and reject any product that does not meet these standards• CARs/SCARs: Open CARs and SCARs when there are unacceptable quality issues and coordinate with the appropriate parties on getting the problems resolved• Audits: conduct bimonthly internal audits to ensure current processes comply with approved work instructions, corporate policies, and industry standards• Documentation: review, approve, release, and maintain all work instructions and process flow documentation for my own department as well as every other department• Build strong working relationships with all levels of personnel to ensure proper program support

Flower Mound, Texas, United States

• Worked as interim quality manager for all branch operations after only 9 months of employment• Reduced quality defect rate from 1.92% in January-March 2021 to 0.22% in October-December 2021, an improvement of over 8.5 times fewer defects• SME: led transition from old to new cosmetic quality criteria, maintained training records, and continually gave feedback to team members to ensure that customer requirements were met• Supervised a team of over 50 quality inspectors across three shifts to ensure that devices with physical and functional defects were caught and repaired, and conforming units were processed correctly• Training: ensure all team members are effectively trained and fully understand the complete functions of their role; creating an environment where team members feel comfortable saying they are unsure and they need help; work with all departments on retraining when there is a new process change or an update in acceptable quality standards from the client• Led an effort to quickly develop and error-proof several different processes for reliably testing whether devices were unlocked, and therefore usable, and trained team members, a crucial step that impacted over 60,000 pieces of inventory• Oversaw the completion of numerous first-article inspections (FAIs) to prove to our customers that our processes and manufacturing capabilities were of a high quality, repeatable, and reproduceable• Investigated root causes and implemented corrective action process changes to increase output, minimize downtime, and improve productivity and workflow• Spearheaded a quality initiative to correct a major error in our production line that negatively affected every device we produced, potentially saving tens of thousands of dollars of rework

Cresson, Tx

• Instruct customers in-car on proper technique while driving supercars on a road course• Use interpersonal skills to earn trust and confidence of customers while they drive around a course they've never seen at speeds exceeding 100 MPH• Perform basic maintenance on the cars to ensure a safe drive

Arlington, Tx

• Trained over 100 new team members and tested their knowledge of day-to-day operations• Greet guests, take their orders, and follow-up to ensure an enjoyable experience• Resolve any issues that might arise head on and in a timely fashion

Arlington, Tx

• Quality control manager: developed and implemented innovative pre- and post-fabrication processes that resulted in deliverables with higher quality and fewer errors• Managed a project team tasked with achieving targeted results through manufacturing and assembling carbon fiber wing packages, wheels, and other composite parts for high-performance race cars• Collaborated with engineering teams and companies to create deadlines and maintain a schedule for production, donations, and promotional presentations and events• Detail-oriented: proactive in verifying processes before, during, and after manufacturing as well as testing of final parts and assemblies of larger system components