Zhen Han Saw Email & Phone Number

Petaling Jaya, My

Malaysia

· Overall counterpart for insurance agents within portfolio and the management side of Company.· Training and Development of agents in portfolio of 900 agents.· Policy servicing & Agent servicing· Event organization· Operational policy processing

Federal Territory Of Kuala Lumpur, Malaysia

Project Management Office:- Worked with clients in monitoring and tracking of transformation strategies- Liaised with clients on organisation of a company event- Administrative items relating to scheduling with Subject Matter Experts from across multiple timezones (US & BKK)- Apart of the team creating proposals for use in tenders- Assisted in creating dashboard wireframe utilising EY resources

Kuala Lumpur, Malaysia

Rotation 1: Customer Acquisition Department - Business Development (December 2019 - July 2020)- Engagement with agents- Training and Development of agents- Policy servicing - Agent servicing- Event organisation- Operational policy processing- Overall counterpart for insurance agents under the management sideRotation 2: Special Project - Workplace Transformation (July 2020- October 2020)- Conduct surveys and studies on the company as a whole to identify what can be done to transform the workplace and allow it to progress to a more digitalised state.- With the main goal of cost savings, the team looked at how we could fully maximise the space we have through the standardisation of space per employee, the introduction of hotdesking, and how we can start implementing Work-From-Home strategies.- Had to find a balance between managing the staff's expectations while also wanting to progress towards the digital method of business continuation.- Liaised with Human Resources and the main Project Team in drafting and delivery of proposals to senior management and C-suite officers.Rotation 3: Risk Management and Compliance - Market Conduct Equity (November 2020 - February 2021)- Conduct fraud investigation and misconduct of external staff (Agents, Third party staff)- Liaise with relevant departments to handle complaints from consumers and conduct investigations based on complaints.- To prepare presentations of new types of Modus Operandi of external staff misconduct and attempts of fraud.- Recording statements and interview of external staff to hear their side of the complaint.Rotation 4: Great Eastern General Insurance (Malaysia) Berhad - Motor and Non-Motor Claims (March 2021 - August 2021) - Understanding the products offered and exclusions/clauses- Understanding the investigation process and behaviours that could be identified as fraud.- Analysis of case studies and to understand the cases that are KIV is based on what circumstance.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Financial Sector Talent Enrichment Programme (FSTEP) is a 14 week boot camp for fresh graduates to gain the knowledge, insights, and skills on working for a financial service provider.- Leadership training sessions- Digital Banking training sessions- Certification in Financial Services- Business Communications- Personal BrandingProjects;Project with NPO (Best group out of 6) - Conducted a group project (Greater Green) to assist an NPO (Urban Hijau) spread social and environmental awareness to Malaysian youthsMagazine Creation (Best group out of 3) - Created a magazine to showcase creativity and skills in designing as well as article writing.

Selangor, Malaysia

Data Entry of 10,000 unique items, Manual Stock Counting of each unique item, Conducting Sales Order & Invoice Documentations, Filing Reports for EPF and SOCSO, Maintain property register and rental records

Selangor, Malaysia

Managing day to day operations, Assigning shifts and preparation of timetable of 8 cashiers, Supervising and training the cashiers

Selangor, Malaysia

Cooperated and liaised with 3 other companies in assembly, packaging and delivery of 1,000 items.

Selangor, Malaysia

Operate cash register and answer students' queries

Bachelor Of Business And Commerce, Banking And Finance & Econometrics

Foundation Degree, General Sciences, 75.40 Weighted Average Mark

O-Levels, Sciences, 7As', 1B, And 1C