Surender S

Surender S Email and Phone Number

Product Leader | GenAI SaaS | MarTech @ Hawky.ai
Surender S's Location
Bengaluru, Karnataka, India, India
Surender S's Contact Details

Surender S work email

Surender S personal email

n/a
About Surender S

I am an Associate Director - Product Management at yellow.ai, one of the foremost conversational AI platforms. I have been with yellow.ai for over 6 years, joining as the 6th employee and witnessing the company's growth from less than 10 to 1100+ customers globally, across regions. My expertise encompasses designing, developing, and deploying AI solutions that truly make a difference - spanning across Customer Experience, Customer Support, Employee Experience, and Marketing Automation. I have ideated, developed, and scaled Engage, a Conversational Marketing Automation Platform, from scratch to 12+ Mn ARR. I have also led the integration efforts for yellow.ai, including 3rd party integrations and communication channel integration, developing a highly scalable framework for integrating our No-code builder to any 3rd party platforms within hours. Additionally, I have launched and scaled Canary, a Conversational CX product-line, for 300+ enterprise customers, including Adidas, Puma, Pepsi, Xiaomi, etc. I am passionate about creating AI solutions that solve real-world problems and deliver value to customers. I enjoy working with a talented and diverse team of engineers, designers, marketers, and salespeople, and I strive to learn, grow, and innovate in the fast-paced and dynamic conversational AI industry.

Surender S's Current Company Details
Hawky.ai

Hawky.Ai

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Product Leader | GenAI SaaS | MarTech
Surender S Work Experience Details
  • Hawky.Ai
    Builder
    Hawky.Ai Sep 2024 - Present
    Bengaluru, Karnataka, India
  • Yellow.Ai
    Director Of Product Management
    Yellow.Ai Jan 2024 - Present
    Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
    Full-stack Customer Support Platform:In-lieu of organisation's refined focus towards Customer support automation, I am leading the Customer support desk(Copilot), A full-stack agent productivity suite and KnowledgeBase based Query automation product. I oversee the product lifecycle, from ideation to launch, emphasizing agility and market responsiveness.
  • Yellow.Ai
    Associate Director - Product Management
    Yellow.Ai Jan 2021 - Mar 2024
    Abu Dhabi, United Arab Emirates
    Product Owner - EMEA and IndiaEngage:Ideated, developed and scaled Conversational Marketing Automation Platform(Engage), from scratch to 12+ Mn ARR. Responsible for product positioning, roadmap direction and region wise expansion of the product strategy.Channels & Integrations:Led integrations efforts for Yellow.ai, including 3rd party integrations and communication channel integration. Developed a highly scalable framework(Generic Integration Framework) for integrating our No-code builder to any 3rd party platforms within hours. This enabled building over 100+ integrations over 6 months.
  • Yellow Messenger
    Product Manager - Canary(Conversational Cx)
    Yellow Messenger Nov 2019 - Jan 2021
    Bengaluru, Karnataka
    Ideated, developed and launched Canary - Conversational CX product-line and scaled it for 300+ enterprise customers, including Adidas, Puma, Pepsi, Xiaomi, etc.
  • Yellow Messenger
    Technical Manager
    Yellow Messenger Jul 2019 - Nov 2019
    Bengaluru, Karnataka, India
  • Yellow Messenger
    Technical Lead
    Yellow Messenger Aug 2018 - Jul 2019
    Bengaluru Area, India
    • Responsible for the Architecting and leading the development of most successful coversational apps in India• Lead number of short-term and long-term projects• Created and lead Engineering teams consisting of highly skilled and profiled engineers.
  • Yellow Messenger
    Full Stack Developer
    Yellow Messenger Nov 2017 - Jul 2018
    Bengaluru Area, India
    • Developed various components full-stack on Yellow Messenger's Conversational AI platform,• Involved in complete lifecycle in Chatbots development, starting from requirements gathering to go-live and supporting the Chatbot, for leading NBFCs, BFSI clients.
  • Visual Bi Solutions
    Full Stack Engineer
    Visual Bi Solutions Jun 2016 - Nov 2017
    Chennai
    GENERIC BI REPORT VIEWER: (Now BI Hub - https://bihub.com/)• An application which enables users to view all their BI reports from various BI platforms in a single Portal, without having them to sign in into various platforms. • End to end working experience from Requirements gathering, POC, wireframing, prototyping, developing and packaging in both Front end and Back end. • Followed Agile model.• Reduced Text search retrieval time by 80% by implementing ElasticsearchBRAND ANAYTICS PLATFORM:• A platform that would drive customer engagement across multiple channels with consistent brand positioning and management. • Automated Flow Testing using Selenium for Python• Helped develop a Scalable Sentiment Parser using Python, Selenium and AWS
  • Synamen Thinklabs Pvt Ltd
    Ui Development Intern
    Synamen Thinklabs Pvt Ltd May 2015 - Jun 2015
    Chennai Area, India

Surender S Skills

Conversational Marketing R Stakeholder Management Public Speaking C Mongodb Strategic Roadmaps Microsoft Powerpoint Photoshop Voice User Interface Design Data Analysis Business Analysis Market Research Marketplace Chatbot Development Html Angularjs Java Chatbot Design Sails Conversation Design Product Management Javascript C++ Conversational Ai Project Planning Css Python Product Development Project Management Elasticsearch Machine Learning Selenium Testing Mysql Project Delivery Chatbots

Surender S Education Details

  • National Engineering College, Kovillpatti
    National Engineering College, Kovillpatti
    Cgpa 8
  • Sjssjs
    Sjssjs
    Schooling

Frequently Asked Questions about Surender S

What company does Surender S work for?

Surender S works for Hawky.ai

What is Surender S's role at the current company?

Surender S's current role is Product Leader | GenAI SaaS | MarTech.

What is Surender S's email address?

Surender S's email address is su****@****ger.com

What schools did Surender S attend?

Surender S attended National Engineering College, Kovillpatti, Sjssjs.

What skills is Surender S known for?

Surender S has skills like Conversational Marketing, R, Stakeholder Management, Public Speaking, C, Mongodb, Strategic Roadmaps, Microsoft Powerpoint, Photoshop, Voice User Interface Design, Data Analysis, Business Analysis.

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