Saya Y Email and Phone Number

Managed all stages of service contracts including new contracts, renewals, and service. Responded to service issues as needed.Reviewed incident logs to find reoccurring issues and issued relevant technical bulletins to resolve common problems.I was the first Customer Support Manager since the company's inception, and created an official support incident report and tracking system.Instituted a tracking system of instrument related issues and created history logs for each of the installed instrument. Form was used for any engineer that was called onto a customer site for repairs or future training. This enabled the company to target training for each customer and created a higher retention rate for service contracts. Created a tracking log for re-certifications to so that customer's standards would never fall out of certification. Coordinated all scheduling for re-certification and preventative maintenance visits.

Responsible for running the day-to-day tasks of the entire office. This included all shipping, office administration, sourcing new candidates for hire, completing paperwork for city, county, state, and federal procurement requisitions. Responsible for all Letters of Credit for the company. Letters of Credits valued from $45,000 to $300,000. Managed the negotiation, reviewing, and completing documentation for the Letters of Credit. Managed all travel arrangements, documentation, and meetings for President, Vice-President, and engineering team.

Taught English as a second language for children ages 13-15. Planned special events for the students for holidays that are celebrated in the United States. Created lesson plans that would reinforce the English lesson plans. Used creative games to help students understand language and word usage.Worked with approximately 1200 students in the assigned school district in six different schools. Worked with all levels of the teaching staff within the school district.