🚀 Built In-House Ticketing Solution for Byju's | 🔍 Saved ₹60 Crore Annually | Complete Ownership | Low-Level Design | Elasticsearch Sharding | Microservices | Apache Kafka | Java | Spring Boot1. Realized significant annual savings of 60 crore through successfully replacing both Zendesk and Salesforce with an in-house solution.2. Developed and sustained a dedicated search service, delivering rapid and precise search results at an average rate of 300 QPM. 3. Incorporated… Show more 🚀 Built In-House Ticketing Solution for Byju's | 🔍 Saved ₹60 Crore Annually | Complete Ownership | Low-Level Design | Elasticsearch Sharding | Microservices | Apache Kafka | Java | Spring Boot1. Realized significant annual savings of 60 crore through successfully replacing both Zendesk and Salesforce with an in-house solution.2. Developed and sustained a dedicated search service, delivering rapid and precise search results at an average rate of 300 QPM. 3. Incorporated advanced features such as filtering, sorting, and free-text search support in the search service, increasing search efficiency by 30%.4. Implemented a Kafka pipeline for asynchronous and reliable communication between services, ensuring exactly-once delivery semantics for a scale of 150K events daily.5. Leveraged Kafka connectors to seamlessly integrate and enhance the efficiency of data flow between disparate components.6. Engineered and implemented a rule engine processing 200K daily Kafka events, driving automation and efficiency. 7. Led Low-Level Design (LLD) efforts for the optimal system architecture of the rule engine, contributing to a 50% workload reduction.8. Played a key role in implementing scheduler service, overseeing scheduled job execution and triggering SLA breaches, significantly improving the ticket resolution time.9. I conducted PoCs for Elasticsearch and Kafka, demonstrating their feasibility and potential benefits. Show less

1. Developed an intuitive UI for searching and filtering across multiple entities, resulting in a 90% reduction in user search time. Introduced several other features in Toppr SchoolOs.2. Collaborated with the backend, product, and other teams to make the user-facing product.