Sayani Sarkar Email and Phone Number

Provide high quality analytical solutions for different Stakeholders & responsible to create & submit Project Proposals to Client/Stakeholders which includes Scoping / Enterprise Analysis / Solution Approach / Initial Risk Assessment / Cost & Benefit Analysis and Delivery Timelines.To increase the business value, collaborate with the product owner to create the product backlog by using Agile Principles & work with development team to ensure that the product backlog is well- groomed and contains user stories ready for development along with business acceptance criteria.Facilitate various Agile processes such as Iteration / Release Planning, Backlog Refinement, Retrospective, Sprint Review, Daily Stand-up & Measure the performance by Product / Sprint Burn Down chart by using JIRA tool.Act as a Subject Matter Expert in specific functional areas to the assigned team & responsible to identify, track and help to remove the impediments.Responsible for the overall Business Profitability, Revenue Generation, New Client Acquisition/Operations/Audit/People ManagementTier-2 processes involving regular interaction with international clients.Coordinate and oversee the associates, which involves assigning tasks, establishing deadlines, and evaluating their performance.Develop strategic and operational goals that are in accordance with the overall objectives of the organization.Utilize analytical thinking to interpret data, recognize patterns, and make decisions based on data to enhance operational efficiency.Experience working in Microsoft Office tools like Excel, PowerPoint for documentation and presentation purposes

Proactively engage with customers and ensuring the requirements are met.Resolving escalations, documentation of customer journey flow and feedback collection.Onboarding new customers & familiarizing them with end-to-end features and specifications of product.Work with cross functional teams & constantly connect with clients to ensure an effective experience.Interpreting Stakeholder's business needs and translating them into actual practice. Conducting pre­project enterprises analysis.Transformed through knowledge of the product into the same.Assisted product owner in preparing product backlog and product roadmap.Involved in the release planning of the project.Participated in sprint planning meetings, daily stand­up and sprint reviews, and retrospective meetings during the development cycle.Managed a team of 10+ associates and over 10,000 customer accounts with responsibility for customer retention.Transitioned into a subject matter expert and trained the team with respect to product insights to work collaboratively.Handling international clients to understand their needs and analyse the feedback to improve company performance.Maintaining the quality of service provided and to ensure that required targets are met on a weekly basis.Bridging the gap between the feedback team and developers to enhance the quality of the products