Sayan Muthu Email & Phone Number

Markham, Ontario

Providing First rate support - Ontario applications OHISS, IPHIS, ISCIS,eNLB, EMPI/PCR , DPV, OLIS, DI-CS,PACSAssisting eHealth Ontario employees with LAN, WAN, VPN, CISCO, MICROSOFT, Jump Box, RMToolsTroubleshoot for WAN, LAN and SSL VPN /Checkpoint VPN connectivity issuesProtecting PI/PHI information of clients and dealing with Privacy Breach ManagementConfiguring & managing AD, Exchange, DHCP, WSUS, WDS, Antivirus, backup servers in corporatenetworkHandling escalation`s & Requests and Restorations & ticket creation in Remedy ticketing systemProviding Network Bandwidth Utilization reports to Hospitals IT ManagersProviding 2nd level support with network information by logging into Juniper/Cisco routersIdentifying and analyzing the root causes of performance breakdowns and recommend solutionsImplementing methodologies continuously improve 1st call resolutions & customer perceptionsDevelop Foster strong client relationships & Approve Change Request(CRQ/RFC)Providing support for PCs, laptops, MFD (printers), IP Desk phones and BlackberryProviding support for ONE ID, ONE MAIL, ONE NETWORK and ONE PORTALVendor Interaction on network connections for OACCAC, CCO, MOHLTC, Hydro One, LHINS, cGTA,HP,IBM,QHR,OSCARClients passwords reset in AD 2008/2012, Creation of mailboxes in Microsoft exchangeMajor Incident Reviews for P1/P2, Change Advisory Board, Incident, Service

Markham, Ontario

Troubleshooting advanced hardware break-fix services on PCs, laptops, network printers, servers and handle software installation/support/upgradesPerformed intermediate-to-advanced desk-side support services installing and troubleshooting hardware, software, and network related issuesDiagnosed and quickly resolve a wide range of Windows applications and networking problems to help minimize downtimeEnsured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systemsTroubleshot network connectivity in a LAN/WAN environmentPerformed general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentCustomized desktop hardware to meet user specifications and site standardsEstablished security policies for systems, and designed and managed secure networks for clientsConfigured servers to meet specific requirements - hard drives, memory, planners, video cards, token ring raid, and load softwareConfigured and managed AD, Exchange, DHCP, WSUS, WDS, DNSDeveloped and maintained technical support procedural FAQ and Knowledge Base DatabasesTroubleshot network issues with laptops, wireless devices, Palm and Windows smartphones, iPhone, iPad, and iTouch devicesResolved WAN and LAN connectivity issues, public and private IP assignments, and DNS changes

Toronto

Assisted customers with credit card applications, account balance transfers and answered question pertaining to various bank policies with respect to credit products.Serviced a wide variety of customers and resolved questions of a customer service and technical nature. Learned valuable experience supporting irate customersResolved issues with online technical issues customers experienced, including login difficulties, applications and balance transfers.

Electronic Engineering

Relevant courses: Electronic computer systems, data communications & networks Control systems, fiber optics communications, QA & project.

Ontario Secondary School Diploma, Electrical And Electronics Engineering