Managing engagement on Customer Demographic Matching, Digital Persona Integration and Customer Journey Mapping with a Fortune-100 financial institution Incident Management:• Undertaken dual responsibility of Program Manager and Product Owner to coordinate between business, analytics teams, tech teams and leadership stakeholders to accelerate user issue resolution by identifying and unblocking bottlenecks in the process• Created a standard operating procedure that increased issue… Show more Managing engagement on Customer Demographic Matching, Digital Persona Integration and Customer Journey Mapping with a Fortune-100 financial institution Incident Management:• Undertaken dual responsibility of Program Manager and Product Owner to coordinate between business, analytics teams, tech teams and leadership stakeholders to accelerate user issue resolution by identifying and unblocking bottlenecks in the process• Created a standard operating procedure that increased issue resolution throughput by 266% for the clientObligor ID Framework, Customer 360:• Led a team of 4 to build a framework to automatically identify the obligating entity from commercial hierarchies using bureau and proprietary information for enhanced risk underwriting and automated decisioning • Created confidence code framework for ease of use case adoption• Patent Pending for Self Healing Clusters created to enable Obligor ID frameworkCustomer 360 – Customer Linkage Framework:• Led a team of 4 members to creat product to link accounts across portfolios using advanced text matching algorithms, cross-script transliteration and pictorial similarity of demographic info. to create Global IDs of customers• Built a module to enable text matching in native Japanese script thus, solving for credit card abuse in Japan market• Product and has an estimated PTI impact of $6-8 million Show less

Solicitation List for Direct Mail Campaign:• Led a team of 4 members to create a segmentation model out of bureau data for the largest commercial alternative lender in the US• Created a CART Model to create a priority list for solicitation of small and middle market businesses across the US market based on the likelihood of loan requirement and loan approval• The model had a PTI impact of $ 8-10 million for the clientProduct Analytics Dashboard, International Reporting:•… Show more Solicitation List for Direct Mail Campaign:• Led a team of 4 members to create a segmentation model out of bureau data for the largest commercial alternative lender in the US• Created a CART Model to create a priority list for solicitation of small and middle market businesses across the US market based on the likelihood of loan requirement and loan approval• The model had a PTI impact of $ 8-10 million for the clientProduct Analytics Dashboard, International Reporting:• Led a team of 2 members to design and creat a dashboard to track portfolio performance of various products across geographies using intelligent KPIs• Provided key customer insights such as cross-selling and upselling opportunities, incremental card member value, etc. Show less

Pre-Approval Framework Creation, Merchant Finance:• Created a framework for pre-approved business solicitation by leveraging cross-business unit relationshipsNon-card Lending Products Integration, Merchant Finance: • Developed a robust and sophisticated framework by leveraging cross-product decline logics to integrate multiple non-card lending products, thereby increasing funding opportunity and profitabilityRisk Collections:• Led a team of 2 members to create… Show more Pre-Approval Framework Creation, Merchant Finance:• Created a framework for pre-approved business solicitation by leveraging cross-business unit relationshipsNon-card Lending Products Integration, Merchant Finance: • Developed a robust and sophisticated framework by leveraging cross-product decline logics to integrate multiple non-card lending products, thereby increasing funding opportunity and profitabilityRisk Collections:• Led a team of 2 members to create collection strategy for at-risk loans leading to 25% ($10M) incremental loan amount recovery• Persuaded client leadership that working with customers during financial hardship leads to higher recovery Show less

Loan Amount Optimization, Merchant Finance:• Rationalized the max loan amount eligibility of businesses using total network charge volume and benchmarking it against EBITDA and debt capacity of businesses across risk and industry segments• Leveraged payment history on loan renewal to limit risk exposure and provide an optimized loan amount to businessesRisk Underwriting Model, Merchant Finance:• Built a model to create risk scorecard of businesses and segment them into risk… Show more Loan Amount Optimization, Merchant Finance:• Rationalized the max loan amount eligibility of businesses using total network charge volume and benchmarking it against EBITDA and debt capacity of businesses across risk and industry segments• Leveraged payment history on loan renewal to limit risk exposure and provide an optimized loan amount to businessesRisk Underwriting Model, Merchant Finance:• Built a model to create risk scorecard of businesses and segment them into risk slabs for instant loan approval and disbursement Show less

• Led a 40 member team to bring prospective employers to IIT Guwahati for campus placements achieving a 50% increase in the number of visiting companies and 15% increase in the number of students placed• Organized workshops to train students on various company procedures such as Aptitude test, GD and PI

• Winner of “Green Tech” organized across India by Reflux, IIT Guwahati a. Part of a 2-member team and proposed an innovative, economically scalable and ecologically green solution for catering to the energy needs of the rural population in the outskirts of Guwahati • Winner of “All India Process Design Problem” organized by Reflux, IIT Guwahati a. Part of a 2-member team to design an efficient solar geyser that can cater to a hostel housing 500 students

• Led a team of 400 members to organize Technothlon, the largest student-led exam nationwide with a participation of 70,000 high school students spread over 200 cities• Achieved a 50% increase in participation, a 130% increase in social media presence, a 45% increase in print media presence and first ever television broadcast coverage

• Prepared a program to predict the overall throughput of the plant on variation of various parameters• Worked on an active project to convert waste polymer chips (popcorn) to useable polymer

• Worked on DM water treatment plant operations and created a proposal to optimize the energy cycle in order to maximize profit, enhance safety measures and reduce wastage of resources