Sayanto Tripathy Email & Phone Number

Dubai, United Arab Emirates

• Manage daily service operations, including Service Level Management for B2B services, and conduct regular customer meetings to ensure satisfaction and retention. • Analyze reports, data insights to monitor adoption and engage with customers to enhance utilization, guiding them to recognize greater value. • Develop comprehensive contract onboarding and implementation strategies by collaborating with customers.• Manage customer delivery engagement as per defined process and as well create/maintain accurate service documentation.• Identify growth opportunities and lead Business Review meetings with strategic customers to enhance service delivery. • Analyze NOK cases weekly, coordinate improvement plans with stakeholders, and supervise Service Desk and Technical Team for optimized operations. • Review contract terms, conduct monthly service metric meetings, and compile vendor performance data for strategic decision-making. • Drive resolution of issues escalated by customers and ensure high level of client satisfaction.• Develop comprehensive contract onboarding strategies and act as the primary contact for service delivery concerns and escalations. Achievements: • Achieved a yearly retention rate of 91%. • Increased operational efficiency by 30%. • Reduced operational costs by 20%. • Contributed to a 25% revenue surge through strategic deals. • Decreased vendor delay by 35% and improved SL

Dubai, United Arab Emirates

• Manage global services contracts, professional services, full sales cycle, account management, service delivery SLAs, and operations for global enterprise channel partners and system integrators, acting as the point of contact for escalations. • Drive country revenue and gross margins for service business, managing channel partner relationships for volume growth, and overseeing a team of 20 technology engineers, vendors, and subcontractors. • Execute technology delivery and deployment through the supply chain, logistics, and inventory management, while designing training, documents, and processes to resolve IT service incidents within SLA specifications. • Recommend strategic plans to improve growth within existing accounts, support channel partners/customers with Pre-Sales solutions, pricing strategy, and negotiate strategic deals, utilizing Costing Models for pricing and alignment with competitive positions. • Collaborate with the support team to ensure services are delivered to the highest standard, meet SLAs, and drive continuous improvement. Achievements • Achieved a remarkable 175% revenue increase through successful service sales to existing Fortune 500 accounts and acquisition of new global customers, maintaining a 100% client retention rate. • Exceeded sales targets by 100% through the development of a highly profitable go to-market plan. • Expanded client base by an impressive 30% through targeted sector focus and effective prospect identification.

United Arab Emirates

• Oversaw new and existing client accounts, managing 50+ clients for the EMEA region. • Managed the full sales cycle, including lead generation, customer requirements analysis, pricing negotiation, and closing strategy. • Assessed client technology environments, analyzed needs, and recommended service solutions. • Developed project proposals in coordination with pre- and post-sales professionals. • Generated significant new business through designing sales and product awareness campaigns with the Marketing Team. Achievements • Increased referral business by 50% and exceeded sales targets by more than 100%. • Achieved 100% quarterly sales targets by producing activity reports and identifying areas for improvement. • Received a quarterly award for developing and integrating best business practices, improving SLA adherence rate from 96% to 98.5%. • Increased channel partner sales by 75% year-over-year by conceiving and implementing comprehensive business development strategies.

Chennai, Tamil Nadu

• Conducted in-depth analysis of project functional specifications, performed software coding, application development, and diligently tracked and resolved defects.• Spearheaded the recruitment, training, evaluation, and professional growth of a high-performing team comprising 13 technical professionals. • Designed and crafted the user interface for the E-Trade product, ET-JARGON, an integral component of the Equity Edge Online stock trade administration platform.

Master Of Business Administration (Mba), Marketing / Operation

Bachelor Of Engineering (Beng), Computer Science

Was involved in Creating Team events . Was a part of Batch Representative