At the Imam Development Program, I lead the implementation of multiple initiatives focused on economic empowerment for Imams, including Imam Business Funding, Monthly Stipends, a Waqf Loan Facility (Microfinance), a Hardship Relief Fund, and a Bonus Program.

Developed and managed the monthly bonus programs for Imams, creating activities that encouraged skill development, community engagement, and personal growth, with cash rewards for achievements.

Supporting the System Development Lifecycle (SDLC) of newly prioritised projects, enhancements and defects. Working with business stakeholders to prioritise and rationalise requirements. Ensuring all phases are on track and we stay within the committed timelines.

Responsible for preparations and planning for UAT, including the appropriate facilities, test data, scenario planning and identification of correct participants for devices, applications, projects and products. Accountable for testing against requirements and functional specifications, as well as reviews of business requirements and software design; the completion of test approaches for business, e.g. analysis, documentation, implementation and reporting, and the provision of weekly and… Show more Responsible for preparations and planning for UAT, including the appropriate facilities, test data, scenario planning and identification of correct participants for devices, applications, projects and products. Accountable for testing against requirements and functional specifications, as well as reviews of business requirements and software design; the completion of test approaches for business, e.g. analysis, documentation, implementation and reporting, and the provision of weekly and monthly reports Show less

Managing large amounts of inbound calls and coached new recruits in the live call centre environment.