Senior Customer Service Officer
Current• To manage and enhance the existing commercial portfolio and solicit acceptable new relationships in order to meet the pre-set financial non-financial objectives.• Establish new borrowing relationships for Business Banking (SME), preparing the required credit and financial analysis as per the bank policies and procedures to enhance the bank’s market share.• Spread and analyses financial statements, preparation of credit application, documentation & post-sanction monitoring through periodic account review/renewal• Manage the existing loan portfolio to ensure establishment of appropriate account plans, recommend credit facilities in line with Bank credit policy to maximize earnings while containing risks to an acceptable levels..• Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, periodical client visits call reports. • Be fully aware of the entire product range of RAKBANK PB products, tariff of charges, processes, compliance and Audit related requirements.• Liaise with various departments within the bank and resolve customer queries and problems.• Intimating and updating customers on information / instructions / requirements as per current process.• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.• Identify and recommend improvements to procedures and processes to improve process and service levels.• Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.• Regularly review customer portfolio to identify potential sales/business opportunities.