To be a part of hi-caliber professionals for challenging new assignments and responsibilities, thus sharpening my own professional skills, while at the same time, contributing my best to the overall development of the organization. I started as an English language teacher with 18 years of Experience now, moreover, I have a good command of computing and networking. in UAE I work as a technical support agent in SIRA (security industry regulatory agency ) . handling all technical issues and finding solutions is my priority, and customer satisfaction is my goal .MY Responsibilities:* Identifying hardware and software solutions.* Troubleshooting technical issues.* Diagnosing and repairing faults.*Resolving network issues.*Installing and configuring hardware and software.*Speaking to customers to quickly get to the root of their problem.*Providing timely and accurate customer feedback.*Talking customers through a series of actions to resolve a problem.*Following up with clients to ensure the problem is resolved.*Replacing or repairing the necessary parts.*Supporting the roll-out of new applications.*Providing support in the form of procedural documentation.*Managing multiple cases at one time.*Testing and evaluating new technologies.*Conducting electrical safety checks on equipment.Interpersonal and Communication: - *Collaboration*Communication*Customer Service*Empathy*Flexibility*Following Scripts*Friendly Demeanor*People Skills*Conflict Resolution *Convincing Customers to Persevere with Platforms*Interacting Calmly with Agitated Customers*Maintaining Composure*Managing Customer Expectations*Mentoring Junior Staff*Soliciting Customer Feedback to Improve Service*Teaching Customers How to Work Around Product Limitations