Sayed Arif Sadat Email & Phone Number

Kabul, Kabul Province, Afghanistan

• Thoroughly update the Compliance Universe Matrix and communicate with various departments/individuals within the organization to ensure compliance to the applicable regulatory obligations in a timely and professional manner.• Liaise with Risk Mangers and other stakeholders to update the quarterly compliance risk assessment and keep the Compliance Risk Register up to date. • To follow up with various departments/employees on compliance obligations such as Conflict of Interest… Show more • Thoroughly update the Compliance Universe Matrix and communicate with various departments/individuals within the organization to ensure compliance to the applicable regulatory obligations in a timely and professional manner.• Liaise with Risk Mangers and other stakeholders to update the quarterly compliance risk assessment and keep the Compliance Risk Register up to date. • To follow up with various departments/employees on compliance obligations such as Conflict of Interest Disclosures, ABAC Policies Attestation etc.,• To conduct Compliance Awareness Session for casual employees and third parties such as vendors, distributors, outsourced employees etc. and making a proper Plan and Schedule for the Sessions. • To support the Manager Corporate Compliance in his/her daily endeavors and perform other duties as and when assigned and participating the Operational Committee and preparing its minutes of Meeting.• Knowledge of all EA ABAC Policies, Like: Anti Bribery Anti-Corruption, Conflict of Interest, Gifts, Hospitality & Entertainment, Due Diligence and Engagement Policies as well as GSEC & AML/CFT policies.• Preparing and conducting highly fruitful and professional presentations to the required audience as determined by the nature of the matter in question.• Conducting proper due diligence of new employees and checking all required documents.• Making proper new employees due diligence procedure.• Taking proper written test of the new candidates for the vacant position.• Making proper filling of the new employees after selection.• Arrangement of the events for the reward and recognition program for the EA employees.• Singing and attesting Code of conduct, Conflict of Interest disclosure, Business Ethics and all other required policies on new employees and making its proper documentation.• Data entry of new joiners in ERP system. Show less

Kabul, Afghanistan

• Thoroughly update the Compliance Universe Matrix and communicate with various departments/individuals within the organization to ensure compliance to the applicable regulatory obligations in a timely and professional manner.• Liaise with Risk Mangers and other stakeholders to update the quarterly compliance risk assessment and keep the Compliance Risk Register up to date. • To follow up with various departments/employees on compliance obligations such as Conflict of Interest… Show more • Thoroughly update the Compliance Universe Matrix and communicate with various departments/individuals within the organization to ensure compliance to the applicable regulatory obligations in a timely and professional manner.• Liaise with Risk Mangers and other stakeholders to update the quarterly compliance risk assessment and keep the Compliance Risk Register up to date. • To follow up with various departments/employees on compliance obligations such as Conflict of Interest Disclosures, ABAC Policies Attestation etc.,• To conduct Compliance Awareness Session for casual employees and third parties such as vendors, distributors, outsourced employees etc. and making a proper Plan and Schedule for the Sessions. • To support the Manager Corporate Compliance in his/her daily endeavors and perform other duties as and when assigned and participating the Operational Committee and preparing its minutes of Meeting.• Knowledge of all EA ABAC Policies, Like: Anti Bribery Anti-Corruption, Conflict of Interest, Gifts, Hospitality & Entertainment, Due Diligence and Engagement Policies as well as GSEC & AML/CFT policies.• Preparing and conducting highly fruitful and professional presentations to the required audience as determined by the nature of the matter in question.• Conducting proper due diligence of new employees and checking all required documents.• Making proper new employees due diligence procedure.• Taking proper written test of the new candidates for the vacant position.• Making proper filling of the new employees after selection.• Arrangement of the events for the reward and recognition program for the EA employees.• Singing and attesting Code of conduct, Conflict of Interest disclosure, Business Ethics and all other required policies on new employees and making its proper documentation.• Data entry of new joiners in ERP system. Show less

Kabul, Afghanistan

• Customers Complaint Handling (Quality and Quantity)• Complaints Follow up and Call Back (Quantity and Quality)• Timeout Complaints (Internal and External)• Knowledge of Product and Services• Time Management - Ability to Work under Pressure and Against Tight Schedules• Good Teamwork Skills• Quantity and Effectiveness of complaints• Troubleshooting, Training, Reporting• Complaint Handling, Damaged VC, Data Bundle (Quality and Quantity)

Kabul Afghanistan

MAJOR RESPONSIBILITIES:• Support and provide superior via phones, e-mails as a receiver and caller• Enter customer information.• Responding to all Etisalat online emails.• Attending all CC MyEtisalat emails of customer.• Online chat with VIP customer.• Handling calls of postpaid customers VIP customers VHVP Customers.• Punctual and achieve targets within the specified time frame.• Provide true and accurate data.

Kabul Afghanistan

MAJOR RESPONSIBILITIES:• Answer calls professionally.• Use questioning and listening skills that support effective telephone communication.• Understand the impact of attitude in handling calls professionally.• Effectively deal with job stress, angry callers, and upset customers.• Apply the elements of building positive rapport with different types of customers over the phone.• Apply the proper telephone etiquette to satisfy various customer… Show more MAJOR RESPONSIBILITIES:• Answer calls professionally.• Use questioning and listening skills that support effective telephone communication.• Understand the impact of attitude in handling calls professionally.• Effectively deal with job stress, angry callers, and upset customers.• Apply the elements of building positive rapport with different types of customers over the phone.• Apply the proper telephone etiquette to satisfy various customer situations.• Identify voice skills and how to enhance a good telephone presentation.• Display Time flexibility towards shifts as per work floor requirements.• Answer calls that pertain to business inquiries.• Provide sufficient and relevant information that will bring satisfaction to the caller.• Give definite information to callers.• Follow all the rules and regulations prescribed by superiors.• Ensure caller satisfaction in every encounter.• Relay important information to callers’accurately.• Updated at all times.• Handle and resolve customer complaints. Show less

Kabul Afghanistan

MAJOR RESPONSIBILITIES: • Issues supplies materials and equipment to office.• Completes all necessary paper work for stock items issued, and forwards to supervisors.• Receives delivered supplies, equipment, confirms that delivered goods match parches order specifications of quantity, condition, model number, etc.• Completes all necessary paperwork for stock items received, and forwards to supervisor.• Receives returned equipment stock items.• Organizes and maintains… Show more MAJOR RESPONSIBILITIES: • Issues supplies materials and equipment to office.• Completes all necessary paper work for stock items issued, and forwards to supervisors.• Receives delivered supplies, equipment, confirms that delivered goods match parches order specifications of quantity, condition, model number, etc.• Completes all necessary paperwork for stock items received, and forwards to supervisor.• Receives returned equipment stock items.• Organizes and maintains warehouse and inventory yard areas for efficient material storage and handling; maintains labeling system on each stock item; manually stocks inventory shelving with stock items received or returned.• Procures supplies and services for assigned departments. • Receives and reviews supply and repair requests. • Prioritizes requests, places orders and distributes supplies.• Records current data on all products and examines reports to determine purchasing and stocking efficiency. • Perform related duties as required. Show less

Bachelor Of Business Administration (Bba), Finance, General, 16

BBA (Bechelor of Business Administration) Student at Mashal University 4 year study and i got specialization in Finance.

Science, High School/Secondary Diplomas And Certificates, 12

Certificate, Primary School, Primary School

To be Educated for learning.