Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issuesTroubleshooting system and network problems and diagnosing and solving hardware or software faultsProviding support, including procedural documentation and relevant reports.Supervising & supporting the IT teamInstalling and configuring computer hardware operating systems and applications.Monitoring and maintaining computer systems and networksWorking continuously on a task until completion (or referral to third parties, if appropriate).Prioritizing and managing many open cases at one time.Testing and evaluating new technology.Running regular checks on network and data securityIdentifying and acting on opportunities to improve and update software and systemsDeveloping and implementing IT policy and best practice guides for the organizationDesigning training programs and workshops for staffConducting regular system auditsRunning and sharing regular operation system reports with senior staffOverseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages

Responsible for dealing the troubles and requests about IT problems by phone remotely in the whole company.We are dealing with:- • Networks problems.• Hardware troubles and requests.• Maintenance all computer's software in the company. • E-mail issues (create; archiving; ….etc).• Installing and repair all software applications• Solve cashier's problems. • Innovation help files useful to all users and mailing them.