Sayed Hajeeb Sakkaf Email & Phone Number

Bengaluru, Karnataka, India

• Monitoring & Managing incident, request and change tickets in ServiceNow, Ensuring timely resolution and customer satisfaction.
• Conducting in depth analysis of security alerts using Science Logic 1 | Logic Monitor to identify potential threats
• Implementing effective incident response procedures by troubleshooting and resolving security issues on firewalls (FortiGate, Palo Alto, Cisco)
• Performed firewall configuration changes, object addition, policy creation, and user management to address security incidents and requests.
• Investigating and responding to security incidents, including unauthorized access, and malware attacks
• Collaborated effectively with clients to understand security requirements, communicate technicalinformation, and provide updates on resolution progress.

United Arab Emirates

• Installation and administration of Windows Servers including Active Directory, Group policies, DNS & DHCP
• Secured client operations through proactive maintenance of firewalls, IP telephony, and Windows servers, ensuring 99.5% uptime under my annual maintenance contract.
• Provided clear and concise technical explanations, empowering clients to resolve future issues independently.

United Arab Emirates

• Fortressed the company's IT infrastructure, preventing security breaches and ensuring business continuity through proactive measures.
• Single-handedly safeguarded critical IT systems, minimizing downtime and protecting millions in potential revenue.
• Safeguarded company-wide connectivity through expert management of LAN and WAN network devices, ensuring 99.9% uptime for seamless daily operations.

United Arab Emirates

• Troubleshoot client server and network issues, make sure all services are operational and error free.
• Design, implement & Maintain Client’s IT infrastructure solution

Kerala, India

• Led the configuration and maintenance of Cisco routers and switches for a network supporting the secure operations of major banks, ensuring uptime of 99.99%
• Streamlined network operations for diverse banking environments by implementing automated Cisco device monitoring and reporting, reducing troubleshooting time by 25%.