• Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing system standards• Design and implement new solutions and improve resilience of the current environment• Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation• Undertake data network fault investigations in local and wide area environments using information from multiple sources• Secure network systems by establishing and enforcing policies, and defining and monitoring access• Support and administer firewall environments in line with IT security policy• Report network operational status by gathering and prioritising information and managing projects• Upgrade data network equipment to the latest stable firmware releases• Configure routing and switching equipment, hosted IP voice services and firewalls• Provide remote support to on-site engineers and end users/customers during installation• Provide remote troubleshooting and fault finding if issues occur upon initial installation• Undertake capacity management and audit of IP addressing and hosted devices within data centres• Liaise with project management teams, third-line engineers and service desk engineers on a regular basis

• Conducts computer training needs assessment by collecting information pertaining to work procedures, work flow, and reports; understanding job-specific functions and tasks.• Determines system utilization requirements by researching and testing systems.• Designs computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.• Maintains safe and healthy training environment by following organization standards and legal regulations.• Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes.• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.• Maintains quality service by establishing and enforcing organization standards.• Evaluates training by evaluating effectiveness of training to specific job applications.• Maintains technical knowledge by attending educational workshops; reviewing publications.• Contributes to team effort by accomplishing related results as needed.

• Deliver the content of the structured program in an effective manner according to the lesson plans provided• Overall responsibility of hardware & networking training.• Keep a track of progress of the learners and submit timely information to the management when requested from time to time• Putting in place measurement metrics for measuring the performance of the trainees• Hardware, Network, Microsoft Office , Windows Server, Linux

• Design and oversee the production of computer hardware equipment.• Test and re-test parts to ensure they work properly.• Identify and isolate defects.• Design and test circuits and other electronic components.• Test work and refine processes.• Integrate components into the final design.• Estimate cost, reliability, and safety factors.• Use computers extensively to produce and analyze designs.• Generate specifications for parts.• Control the efficiency of processes.• Analyze information and recommend appropriate hardware to users.