Lead day-to-day operations, maintaining full accountability for P&L, budgeting, and operational performance across high-transaction environments.Service Product Management, Oversee Service department and Monitor service contracts.Manage a team of over 30 employees, fostering an Environmental, Health and safety-focused culture promoting practices and attitudes that prioritizes regulatory practices and achieving a zero-incident safety record.Expanded customer base and improved customer satisfaction through proactive communication, Accurate Data Analysis, and workflow Standardization resulting in repeat business.Oversaw daily operations to ensure efficiency and productivity in the workplace.Developed and implemented new workflow strategies, resulting in a 15% increase in productivity and a reduction in operational costs.Spearheaded training initiatives, coaching employees on business best practices and performance standards.Analyzed and recommended improvements or modifications, including capital expenditures to upgrade and improve overall operations.Led team meetings to communicate goals, progress, and expectations clearly.Optimized resource allocation, including personnel scheduling, for peak efficiency.Established partnerships with top 20 regional customers, maintaining high retention rates and aligning services with evolving client needs.Analyzing key operational metrics, identifying efficiency gaps and implementing solutions to improve productivity and reduce costs.Evaluated operational efficiencies and corrected problems efficiently to achieve target results.Guided, supported and coached employees on procedures and performance strategies and go over safety protocol.

Directed multi-location operations for a 28-member team, overseeing service delivery, inventory management, and customer service initiatives.Service Product Management, Oversee Service department and Monitor service contracts.Introduced an inventory management process, reducing annual operating costs by 10% and improving stock accuracyCollaborated with stakeholders to enhance workflow and streamline processes, achieving a 12% increase in operational efficiencyDeveloped and maintained strong customer relationships, consistently achieving high customer satisfaction scores through tailored service solutionsProvided performance feedback and training, cultivating a high-performing team and advancing employees' professional developmentMaintained meticulous financial oversight, including budgeting, P&L, payroll, and accounts reconciliation, ensuring accuracy and alignment with company goalsSupervised daily operations by recommending improvements, noting areas for concern and rewarding exceptional results.Interviewed and assisted in making hiring decisions.Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.Established staff objectives, monitored performance and coached individuals to achieve strong results.

Supervised a 56-member team, focusing on production quality, safety, and resource allocationImproved equipment uptime by 18% with a preventive maintenance program and reduced production waste by 15% through strategic incident managementAnticipated operational needs for cost-effective labor scheduling.Negotiated contracts with suppliers and vendors to secure favorable terms and pricing.Enhanced team morale and productivity with recognition programsStreamlined delivery routing and workflows to boost service reliabilityProvided daily direction for operations staff based on current priorities.Maintained onsite presence to oversee operations and verify compliance with company operational standards.Coordinated with department heads to develop and implement operational policies.Addressed employee concerns and conflicts, fostering a positive work environment.Managed budget allocations, reducing unnecessary expenses to increase profitability.

Collaborated with product teams to ensure clarity on product features and functionalityIdentified and resolved issues through detailed debugging of configuration files, logs, and codeSupported production teams in delivering high-quality, industry-standard productsAnalyzed quality data to identify vulnerabilities, recommending improvements to Mechanical EngineeringCreated automated test scripts to enhance testing efficiencyManaged supplier performance to ensure material quality compliance.Facilitated communication between project teams regarding product quality concerns and recommendations.Adhered to quality assurance metrics such as defect densities and open defect counts.Utilized automated testing tools to streamline the testing process.Wrote, revised and reviewed SOPs for compliance with internal procedures and industry regulations.Analyzed test results, documented conclusions, and recommended actions for improvement.Maintained up-to-date knowledge of industry trends, new technologies, and best practices in quality assurance testing.Reviewed and audited processes to maintain accurate and consistent performance.Validated QC data generated from manufactured products, raw materials and intermediates.Performed tests and validated results, determining critical issues requiring immediate resolution.

Led quality assurance initiatives, ensuring product reliability and compliance through rigorous testing and defect analysisCollaborated closely with product owners and development teams to deliver high-quality products within project deadlinesProduced and executed test scripts for automated testing, contributing to improved software integrity and reduced error ratesFacilitated communication between project teams regarding product quality concerns and recommendations.Maintained databases of known test defects and solutions for future reference.Maintained up-to-date knowledge of industry trends, new technologies, and best practices in quality assurance testing.Implemented quality checks on submitted projects prior to full deployment.Wrote, revised and reviewed SOPs for compliance with internal procedures and industry regulations.Cultivated a culture of continuous improvement by incorporating feedback from end-users into future test plans.Collaborated closely with development teams to diagnose issues found during testing.