Sayed Hassan Email & Phone Number

Sharjah Emirate, United Arab Emirates

• Rebuild Infrastructure network• Responsible for the management of the organization’s email accounts• Running regular checks on network and data security • Create schedule Backup for Database and All PC• install & Managing hardware and software (FileMaker, QuickBooks) and Adobe

Dubai, United Arab Emirates

Cairo, Egypt

1-Running regular checks on network and data security2-Identifying and acting on opportunities to improve and update software and systems3-Developing and implementing IT policy and best practice guides for the organization4-Designing training programs and workshops for staff5-Conducting regular system audits6-Running and sharing regular operation system reports with senior staff7-Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages8-Managing and reporting on allocation of IT budget9-Providing direction for IT team members10-Identifying opportunities for team training and skills advancement11-Fill in for senior IT Manager in times of absence. Make executive decisions, hold meetings and provide accountability12- send all report for (team & stores & users ) to senior IT Manager 13- Assisting with IT equipment sourcing and budgeting14-Occasionally working with third parties to rectify issues15-Identifying gaps in the support process and amending it accordingly16- Hire, develop, mentor, and train the IT staff17-Account for backup of systems and all data18-Responsible for the management of the organization’s email accounts19-follow up infrastructure for new stores with our contractor

Cairo, Cairo, Egypt

1-Schedule and coordinate meetings.2-Conduct employee performance reviews.3-Develop good customer relationships.4-Participate in recruitment and dismissal processes.5-Smooth out problems within the workplace.6-Address employee and customer concerns.7-Develop strategies for better workplace efficiency and goal achievement. 8-Email and phone correspondence.9-Liaise between managers, customers and employees.10-Provide direction to staff.11-Monitor spending patterns and budget.12-Fill in for IT Manager in times of absence. Make executive decisions, hold meetings and provide accountability13-fllow up opening new stores and send all report to IT Manager

القاهرة مصر

1-Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization2-Install and upgrade computer components and software, manage virtual servers, and integrate automation processes3-Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues4-Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure5-Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures6-Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions7-Responsible for capacity, storage planning, and database performance8-install & manage all windows server9-install ISA 2006 & Manage all rules 10-install virtual machine ESXI Server & manage 11-install Domain & DNS 12- install CentOS Linux Server & Manage all rules13-install Lucida server private software for FIG Company

القاهرة مصر

1-Installing and configuring computer hardware, software, systems, networks, printers, and scanners2-Monitoring and maintaining computer systems and networks3-Responding in a timely manner to service issues and requests4-Providing technical support across the company (this may be in person or over the phone)5-Setting up accounts for new users6-Reparng and replacing equipment as necessary7-Testing new technology8-Possibly training junior staff9- Assessing the technical needs of staff or clients10- Establishing and maintaining strong relationships across teams and with staff

القاهرة مصر

1-keep computer systems running smoothly and ensure users get the maximum benefit from them2-install and configure computer hardware operating systems and applications3-monitor and maintain computer systems and networks4-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues5-troubleshoot system and network problems, diagnosing and solving hardware or software faults6-replace parts as required7-provide support, including procedural documentation and relevant reports8-follow diagrams and written instructions to repair a fault or set up a system9-support the roll-out of new applications10-set up new users' accounts and profiles and deal with password issuesrespond within agreed time limits to call-outs11-work continuously on a task until completion 12-prioritise and manage many open cases at one time13-rapidly establish a good working relationship with customers and other professionals, such as software developers14-test and evaluate new technology15-conduct electrical safety checks on computer equipment.16-keep computer systems running smoothly and ensure users get the maximum benefit from them17- open new 15 stores18- install new network for all stores for City star19- install new network and transfer all user form old office to new office

القاهرة مصر

1- Assessing the technical needs of staff or clients2- Establishing and maintaining strong relationships across teams and with staff3- Measure service satisfaction levels4- Managing and upholding the troubleshooting escalation process5- Managing hardware and software6- Resolving system and application issues7- Assisting with IT equipment sourcing and budgeting8- Occasionally working with third parties to rectify issues9- Identifying gaps in the support process and amending it accordingly10- follow up Infrastructure for new location 11- follow up Infrastructure for network for new location 12-follow up install new device for new location13- opening 10 stores for Casper Restaurants + Zeitouna + BBQ.PRO14-install and configure computer hardware operating systems and applications15-monitor and maintain computer systems and networks16-troubleshoot system and network problems, diagnosing and solving hardware or software faults

Egypt

1-keep computer systems running smoothly and ensure users get the maximum benefit from them2-install and configure computer hardware operating systems and applications3-monitor and maintain computer systems and networks4-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues5-troubleshoot system and network problems, diagnosing and solving hardware or software faults6-replace parts as required7-provide support, including procedural documentation and relevant reports8-follow diagrams and written instructions to repair a fault or set up a system9-support the roll-out of new applications10-set up new users' accounts and profiles and deal with password issuesrespond within agreed time limits to call-outs11-work continuously on a task until completion 12-prioritise and manage many open cases at one time13-rapidly establish a good working relationship with customers and other professionals, such as software developers14-test and evaluate new technology15-conduct electrical safety checks on computer equipment.16-keep computer systems running smoothly and ensure users get the maximum benefit from them17-Full responsibility for the company's manufactory related IT Department

Egypt

1-keep computer systems running smoothly and ensure users get the maximum benefit from them2-install and configure computer hardware operating systems and applications3-monitor and maintain computer systems and networks4-talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues5-troubleshoot system and network problems, diagnosing and solving hardware or software faults6-replace parts as required7-provide support, including procedural documentation and relevant reports8-follow diagrams and written instructions to repair a fault or set up a system9-support the roll-out of new applications10-set up new users' accounts and profiles and deal with password issuesrespond within agreed time limits to call-outs11-work continuously on a task until completion 12-prioritise and manage many open cases at one time13-rapidly establish a good working relationship with customers and other professionals, such as software developers14-test and evaluate new technology15-conduct electrical safety checks on computer equipment.16-keep computer systems running smoothly and ensure users get the maximum benefit from them17- support and fixing for AS400 System 18- support printer Epson for AS40020- install new Network for New location