With over 9 years of experience at Finance House, I have showcased proficiency in Quality Assurance, managing call center operations, tele sales, remittance, and TAT monitoring. As a Team Lead, I effectively supervised teams and ensured smooth operations. Prior to Finance House, I served as a Sales Representative at Al Falah Exchange Company and gained valuable experience as a Teller. My tenure at Vodafone in India demonstrates leadership as a Sales Team Lead and Team Leader in the call center environment. With over a decade in the industry, I consistently exhibit adaptability, strong leadership qualities, and a commitment to delivering quality service. My experience spans multiple locations including Abu Dhabi,Dubai, Sharjah, and India, reflecting my willingness to embrace diverse cultures and work environments. Overall, my extensive work history reflects a dedicated professional with a wealth of experience in finance, sales, and customer service roles.