Sayed Khalid Email & Phone Number

• Decommissioning and processing of legacy hardware out of the data center facilities.• Participating in small to mid-size projects creating or expanding data centers.• Performing site audits to ensure safety and quality meets standards.• Improving all Operational Processes and Security with each site.• Unpacking/repacking fragile electronics/ Relocating and moving large enterprise equipment.• Installation/Removal and Destruction /HDD/ SSD/ RAID/USD Flash Drives.• Creating/attaching labels and barcodes.• Decommissioning cabling and network hardware as needed.• Updating process through a web ticketing systems.• Escalating concerns to senior technicians and managers as needed/required.

Washington D.C. Metro Area

• Utilize Uber app to accept client requests, navigate to clients’ pick-up location, and communicate with clients• Responsibilities include: assisting customers, supporting clients in a timely manner, troubleshooting app issues while providing world-class customer service to a demanding and fast-paced clientele.• Maintain an Excel spreadsheet to track mileage, car maintenance, and miscellaneous expenses

• Independently manage an assigned portfolio of loans and concentrate on loans delinquent for the purpose of securing payments to bring the loan current by making telephone calls and writing collection letters to borrowers.• Keep loan specialists informed of borrower’s payment record referring delinquent loans over one hundred twenty days (120) for further action by loan officers.• Prepare summary recommendations to supervisory or lead loan specialist for review or appropriate actions.• Ensure all routine transactions requirements are accomplished for assigned loans.

• Handled all desktop support issues in a high-volume/Providing excellent customer support.• Provided user support in the areas of Office 365 suite, network services, conference room setup, Commercial of the shelf (COTS), and Skype for Business.• Developed, published and helped maintain customer facing documentation including release notes, product guides, FAQs, quick tips and best practices.• Followed up with customers to ensure requests and or issues are satisfactorily resolved• Gathered detailed information and ask applicable questions to troubleshoot and determine the nature of the requests/problems• Provided users with clear instructions on resolving their issue - walk users through the problem-solving process.• Escalated issues to the proper help desk when necessary.

Fredericksburg, Va

• Provided a high quality of customer service while assisting customers with questions and inquiries• Demonstrated ability in efficiently managing overall store operations for closing shifts, including: cash reports, deposits, and payroll – developing the weekly schedule of employees, and inventory evaluation.• Was responsible in performing a wider range of IT functions, which included: installing, configuring, and troubleshooting computer programs (Microsoft Windows, POS systems, printers, and networks).

Fredericksburg, Va

• Worked with store manager to increase sales revenue by analyzing sales reports and developing sales plan to capitalize on items that were selling and feature new, more in-demand items• Delivered top-notch customer service both in person and on the phone, including addressing customer complaints and questions• Provided technical support to the store by managing Windows, POS System, printer, and users account

Bachelor'S Degree, Cyber/Computer Forensics And Counterterrorism

Associate Of Arts And Sciences - Aas, General Studies