Array Suites is a new residential and hospitality brand, through which we strive to provide high-quality services with international specifications and standards in the field of hospitality.The building is a luxurious, integrated residential complex in an ideal location on Olaya Street in the center of Riyadh

Control all reservations operation, and department, taking care of reservation policies and procedures, aware of all market & business mix, handling all daily, monthly, and yearly reports, handling complaints, keeping and maintaining all the hotel policies and standards, assuring guest satisfaction, handling all revenue matters (rate structure, budget, forecasting, competition analysis, revenue plan…etc), holding a weekly meeting with GM

• Develops and Initiates all actions necessary and appropriate to achieve established sales department revenue goals and overall business revenue goals for the hotel.• Drive Market Share and Revenue Performance. • Actively and consistently prospects and develops new sources of business for hotel through telephone, marketing and outside personal sales calls, and successfully converting potential business opportunities to confirmed bookings.• Analyze sales statistics to determine business growth potential. • Research and develop strategies and plans which identify opportunities for growth.• Directly manage and coordinate client accounts.• Promote positive relations with partners, vendors, and distributors. • Research competitors' products/services. • Develops and/or maintains and improves business relations with all customers and clients of the hotel.• Manage online and offline sales revenue to set targets.• Develop overall pricing strategy to include all market segments and distribution channels. • Produce accurate forecast on weekly and monthly basis (+/-5%) • Recruit, train and mentor the Reservations Manager (when applicable) and/or a strong second with a view tocontingency. • Responds in timely manner to all leads and potential business opportunities for the hotel.• Participates in sales meetings and brainstorming opportunities to increase sales results.• Prepares and distributes internal/external correspondence, contracts, group resumes, rooming lists, evenschedules, and other documents in an accurate and timely manner.• Distributes information to all Departments regarding needs and requirements of groups, meetings and events taking place in the hotel. • Completes weekly Sales Department Productivity Report.• Monitors business trends and directs adjustments to Revenue Maximization Strategies.• Maintains organization of office for filing of documents, correspondence and business records..

2. Responsible for Hotel and Local Reservations and Reservation – 3. Allocate daily tasks to Reservations staff .4. Review reservation booked daily.5. Review arrival report daily.6. Responsible for preparation of occupancy forecast.7. Responsible for training staff.8. Responsible for implementation of policies and procedures.9. Responsible for recording Company/Travel Agent Rates both in system and correspondence file.10. Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.11. Identify Top Producing Accounts ensure proper recognition by Reservation staff12. Responsible for various Production reports and supply to each department concerned.13. Monitoring Telephone Manner and general performance of reservations staff daily.14. Ensure special handling of repeats guest and very VIP guest.15. Review room blocking for Long Stay. Suites and special group request.16. Supervising of Group Reservations.17. Maintain cordial relations with commercial clients.18. Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.19. Responsible for work schedule

rovide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working.Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests.Collaborate with reservation sales associate to resolve all guest issues and recommend appropriate measures where required and process all electronic reservations and ensure accuracy in same.Administer productivity of staff and ensure achievement of all departmental goals and oversee all reservation activities for facility.Maintain record of all bookings and maintain accuracy in same and ensure compliance to all guest demands and manage all enquiries and provide response within required timeframe.Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees.Develop and maintain professional relationships with all departments of hotel and manage all communication with staff and prepare statistical reports.Manage everyday CRO reservations and ensure timely process for same and execute an efficient incentive program on quarterly basis and participate in all hotel planning meetings.Supervise schedule of all call volume and collaborate with convention services on everyday basis.

- Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.- Maintain room rates on the Company systems and spot check third party websites to ensure accuracy of rates.- Monitor in coming bookings and flagging any concern dates with the Sales and Revenue Manager.- manage room allocation during the headline events. Liaison with internal departments regarding key customers, guests and sponsors to ensure that all goes smoothly with their bookings.- Manage room allocation during other periods, e.g. group bookings.- Liaise with Reception and food and beverage outlets regarding allocation, e.g. for long stay guests and those with special requirements.- Monitor, review and develop the department’s procedures to ensure that they remain efficient

Answer incoming calls and assist with reservations, confirmations, room need requests, and questions. Explain resort products, service and other information about the resort as requested. Sell, process and enter and confirm room reservations using selling techniques and strategies. Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available. Greet guests warmly and perform registration procedures. Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate. Verify payment for stay including incidental costs by obtaining credit information. Assist guests with issues and complaints, with empathy and a focus onguest satisfaction. Use supervisor support when necessary.Answer incoming calls within 3 rings with appropriate greeting. Maintain accurate logs of mail, packages, parcels or other items for guest delivery.Accurate accounting of cash bank assigned to each agent. Post charges to guest accounts as designated. Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due. Other duties as assigned.