Sayed M Mojeeb Askari Email & Phone Number

Toronto, Ontario, Canada

- Provided warm and welcoming check-in assistance to individuals and families accessing the food bank's services.- Offered valuable information about available resources and support programs to help participants navigate their options effectively.- Collaborated closely with staff and volunteers to streamline the check-in process and ensure smooth operations at the front desk.- Addressed participant concerns promptly and effectively, ensuring a positive experience for everyone accessing the food bank's services.- Engaged with participants in a compassionate and empathetic manner, fostering a sense of belonging and support within the community.

Abu Dhabi Emirate, United Arab Emirates

-Delivered prompt and efficient technical support to faculty, staff, and students, resolving hardware, software, and network issues, ensuring minimal disruptions to daily operations.-Spearheaded the implementation of a new help desk ticketing system, significantly improving issue tracking and resolution time.-Conducted comprehensive user training sessions, enhancing the technology literacy of staff and students.-Managed and optimized IT infrastructure and systems, ensuring seamless performance and reliability.-Collaborated with IT teams to implement cutting-edge technology solutions and improve overall IT services.-Played a key role in network monitoring and troubleshooting, ensuring stable connectivity across the campus.-Handled IT procurement and vendor management, streamlining the acquisition of essential tech resources.

Kabul Province, Afghanistan

- Provided technical support to internal staff and external clients, resolving hardware, software, and network issues promptly.- Assisted users with technical inquiries, software installations, and system configurations to ensure smooth operations.- Managed help desk tickets efficiently, prioritizing and resolving issues to minimize downtime.- Conducted routine maintenance tasks to ensure system stability and security.- Created and maintained documentation and troubleshooting guides for knowledge sharing.- Collaborated with cross-functional teams to address technical challenges and implement solutions.

Bridge To Cloud Computing And Big Data Development Program, Computer Science

Completed the Bridge to Cloud Computing and Big Data Development Program, gaining foundational skills in: Microsoft Azure Fundamentals.

Junior It Support Analyst Program, Google It Support Professional, Google It Support Professional Certificate

NPower Canada │ Toronto, ON 14-week intensive online class training on the fundamentals of computer technology, and project management.

Bachelor Of Computer Science, Information Technology

Bachelor of Computer Science with a concentration in Information Technology during the final year. Programming: Proficient in Python.

Other, Information Technology

Completed Linux Unhitched, mastering essential concepts in Linux operating systems. From navigating the command line to managing file.

Education record

Recently finished the Python 3 Basic and Essential course offered by Cisco Networking Academy, equipping myself with foundational skills.