• Provide general support, administration and maintenance of the ServiceNow platform, including ITSM, ITBM and other ServiceNow applications like ITOM( Event Management , Discovery)* Installation, Administration, Upgrading AppDynamics and troubleshooting different issues based on platforms.• Identifying the Critical applications for System resource utilization (CPU, Memory, Threads ) Monitoring etc.* Worked on day to day administration of the ServiceNow system, including making approved changes to process and work flows. Tasks included: configuration, integration, testing, requirements gathering and solution design• Created health rules Dashboards and Reports for various applications on AppDynamics(Application Performance Management) for Application teams. Created custom dashboards for application team in AppDynamics.• Performed external system integrations( with monitoring tools) and manual exports and imports as per the design requirements• Created monitoring infrastructure using Zabbix. Configured and distributed both customized and standardized templates for Zabbix as per profile to monitor multiple subsystem health via service/daemon for Windows and Linux. • Involved in proper maintenance of Tools infrastructure, up keeping of all the services and Infrastructure availability to 99%.• Monitoring Cleanup for all the Sites, which includes reviewing all alerting triggers and directing them to the correct people to clean up or removing the monitoring• Good experience in handling Service Tickets in ServiceNow and Work request in a fast paced Production environment.• Complete End to End monitoring and generating the alerts to make sure the monitoring are in place for all the clients and the alerts are being routed to a correct team or queue for the resolutions.

In this role, I was leading the biggest IT projects Monsanto to implement the BMC IT Services Management suite. The project aims to determine and present the impact of the complex IT infrastructure of Monsanto on the various business services of organization. The project also aims to implement the ITIL best practices for process streamlining and consolidate incident, problem, change and asset management by implementing a Configuration Management Database (CMDB). • Presenting the key aspects of BMC IT Services Management (ITSM) Suite to the clients.• Part of designing a cost effective solution for the client with minimum downtime and efficient monitoring capabilities.• Act as a SPOC (Single Point of Contact) for internal in identifying the right solution and helping in addressing proposal gaps for BMC, CA, HP, Solarwinds, Splunk Monitoring Solutions and open source tools such as Nagios, Zabbix, Whats up gold, Ayehu eyeshare for IT process automation. • Extensive hands on experience in solution Implementation and making sure team gets trained on various BMC , HP and CA Products.• Working on implementing WUG(whats up gold) monitoring for all windows servers basic monitoring.• Setting up Network Device monitoring using Solarwinds and configured VOIP and WAN monitoring successfully. • Working on Splunk Search Heads which is getting implemented in our environment now:• Managing Splunk Search heads, indexer and deployment servers.• Setting up log and custom script monitoring using Splunk Agent.• Setting up Splunk saved searches, alerts, reports and dashboards.• Involved in writing various Product integrations and customization events as they occur in environment as per requirement.• Integrated 3rd party tools with BEM and BPPM for effective monitoring and event Management.

I was working in the BMC Center of Excellence team, responsible for the Global BMC migration/integration of the entire client base of Organization, spread across all the 3 theaters: Asia Pacific, EMEA and North America. Some of the toolsets migrated / integrated to BMC ITSM are CA Ehealth, ArcSight and HPOVO also act as a SPOC (Single Point of Contact) for internal in identifying the right solution and helping in addressing proposal gaps for Solarwinds Network Monitoring, HP, Monitoring Solutions and open source tools such as Zabbix.* Deployment of BMC agentless monitoring solution.* Deployment of PATROL Agents and loading of the respective Knowledge Modules for critical Server monitoring.* Deployment of the BMC Performance Manager Portal, comprising of BMC Performance Manager Datastore, Application Server and Web Server.* Creation of BEM and SIM cells for event handling.* Integrating BPM Portal with BEM for forwarding events to BEM.* Writing of rules and policies for efficient event enrichment in BEM and SIM.* Configuring Operational and Product Catalogues in BEM/SIM and writing of appropriate rules for the purpose of auto ticketing* Implementation and configuration of various adapters such as Impact Event Adapters (IEA), Impact Event Log Adapters (IELA) and SNMP Adapter.* Training ESM engineers on BMC BPM Portal, BEM/SIM * Involved in Level 3 troubleshooting of BPM Portal, RSM, BEM/SIM.* Make sure the transition follows best practices of ITIL and ITSM.* Migration of servers under BMC Monitoring across the different datacenters.* Managed a regional and global infrastructure projects for different clients India and across global.* Assisting in the installation and configuration of BMC Foundation and Topology Discovery.PROFESSIONAL TRAINING'S* BMC Performance Manager Administration, BMC Event Manager Administration, BMC Service Impact Manager Administration* Solaris 10 System Administration

• Worked on BMC Control-M/EM, BMC BEM/SIM, BMC Performance Manager, Patrol,IBM Tivoli (Maestro) and HP Open View. • Having good hands-on knowledge on BMC Control-M/EM (6.2 or above) , BMC Performance Manager Portal (2.8), HP Open View, Veritas Netback up Monitoring, Tape Rotation and Patching.• End to End monitoring of the jobs and generating the alerts to make sure the monitoring are in place for all the clients and the alerts are being routed to a correct team or queue for the resolutions• Worked on New Setups modifications in permanent records of Control-M jobs. • Q/A responsibilities include job and dependency updates, creation and modification.• Installed BMC Portal Components (Web Server, Application Server and Database) in windows Environment. Having good hands-on knowledge on BMC Performance Manager Portal (2.8 )• Working Knowledge on HP Open View, Veritas Netback up Monitoring, Tape Rotation and Patching.• Working knowledge on IBM Tivoli (Maestro) for job scheduling related activities.• Taking care of the Change requests in ITSM 7.1 and ITSM 7.6.• Managed a regional and global infrastructure projects for different clients India and across global.• I was a part of the project planning along with the Project management team and the procurement team to implement data center monitoring for new facility in Hyderabad.• I was involved in defining the scopes and goals related to the US project (Lockheed Martin) and also defined the SOW and project timelines to implement the project. Also did the resource planning during project implementation by making common Conesus with stakeholders.• Was part of the formal transition from implementation team to delivery team.• During the implementation of this Project I had informed the project management team about the resource requirements and along with the team we had also tracked the progress with the procurement.

• Good experience with handling Service Tickets and Work Orders in a fast paced Production environment.• Ability for multi-tasking in a high production time critical environment.• Experience in handling problems via phone, email and the job scheduling monitoring interfaces.• Ability to motivate others and encourage team members to work and reach to a common goal. • Ability to motivate others and encourage team members to work and reach to a common goal.

• Good experience with handling Service Tickets and Work Orders in a fast paced Production environment.• Ability for multi-tasking in a high production time critical environment.• Experience in handling problems via phone, email and the job scheduling monitoring interfaces.• Ability to motivate others and encourage team members to work and reach to a common goal.