• Provide exceptional customer service and lead staff to do the same.• Respond to customer complaints quickly and resolve them effectively.• Up-sell/suggestively sell food and beverages by describing each item in an appealing way to increase check average and broaden guest experience.• Assure needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit.• Know menu, menu prices composition of food and beverage menu items, be familiar with all daily specials with proper plating procedures and restaurant promotions. • Scheduling shifts, request for vacation, training, and sick leave, the ability to be flexible and creative in dealing with sudden absences is key, which has been especially true over the last three years as a Covid-19.• Ensuring incoming staff complies with company policy.• Report to immediate superior and keep them apprised of unit status, on-going issues and upcoming issues.• Communicate with other shift supervisors.• Maintaining safety and food quality standards.• Manage restaurant's good image and suggest ways to improve it.

• Report profit and loss statement Q1/Q2/Q3/Q4 to Johnny Rockets international Fat Brands USA.• Ensuring incoming staff complies with company policy.• Training staff to follow restaurant standards.• Evaluate staff performance and provide feedback to improve productivity.• Maintaining safety and food quality standards.• Keeping customers happy, and ensuring customers satisfaction, handling accurately customers complaints and respond efficiently to customer enquiries and questions.• Keeping track of employee's hours, weekly staff schedule, organize and supervise duty shifts and recording monthly payroll data.• Daily ordering/ weekly foods, lines and others needs while staying within budget limitations.• Hire, train and supervise restaurant employee.• Manage and oversee the entire restaurant, plan and develop overall restaurant marketing strategy.• Participate with local food events, delivery apps promotions, and outdoor catering.• Regularly review products quality, estimate future needs for goods, kitchen utensils and cleaning products.• Manage restaurant's good image and suggest ways to improve it.• Control operational costs and identify measures to cut waste.• Create detailed reports on daily, weekly and monthly, annual revenues, sales target budget, petty cash and monthly profit and lost report.• Ensuring compliance with licensing, hygiene, health and safety legislation and guidelines.• Handling administration and paper works.

• Ensure the effective implementation of the Company policies and procedures for the restaurants.• Ensure food handling policies and safety procedures are being followed at all times.• Assist and coordinate with the restaurant manager in evaluation and discipline of staff.• Provide leadership, oversight and constant training for staff.• Ensure the restaurant is fully prepared, cleaned, and organized for daily operation.• Conduct pre-meeting, assign zones / stations and tasks to the staff at beginning of the shift.• Update the staff with new daily special offers and discount deals, if any.• Ensure quality control of all foods and set-ups.• Inspect and enforce standards and ensure all areas are kept clean and organized at all times.• Ensure all customers’ orders are prepared and handled as per outlet standard and in timely manner.• Assist counter staff in packing ready orders and handing them to customers.• Handle all customers’ requests and complaints and make sure that any serious complaint is communicated to the restaurant manager for necessary actions.• Ensure to replenish workstation with supplies and ensure that any item not in stock is communicated to the restaurant manager / warehouse for timely supply.• Prepare inventory reports, cash reports and other administrative reports at the end of each shift.• Assist in conducting periodic inventory and annual stock taking.

• Greet customers and communicate with them with a view determine their orders.• Provide customers with information on daily specials and discount deals, if any.• Process customer’s orders through the restaurant POS system.• Relay customer’s orders to the kitchen and ensure that each order is expedited.• Ensure that the counter area is kept clean and organized at all the times.• Service customer’s requests and complaints and make sure that any serious complaint is brought to the notice of the restaurant supervisor / manager.• Ensure that any items / products not in stock are communicated to the restaurant supervisor / manager.• Tally cash and create & maintain cash reports at the end of each shift.• Assist the restaurant supervisor / manager in preparing staff attendance.

• Create and maintain showroom displays and providing excellent shopping environment to customers. • Developing and sustaining friendly relationships with customers. • Answer telephone and handle telephone inquiries.• Keeping store organized and clean and monitoring changing rooms.• Handling cash and credit card payments and entering them in register.• Carrying out word processing for quotations, sales report, filing and other general office tasks.• Replenish the showroom stocks and ensure that any item not in stocks is communicated to the showroom manager.