Sayed Mohammad Usman Email & Phone Number

Sterling, VA, US

• Providing 1st line technical support; answering support queries via ticketing tool, phone and emails
• Maintaining a high degree of users service for all support queries and adhere to all service level agreement.
• Decommissioning and processing of legacy hardware out of the data center facilities
• Responding to inquiries from client resolve any hardware or software problems.
• Moving/lifting packages usually no greater than 75 lbs.
• Unpacking/repacking fragile electronics, Relocating and moving of large enterprise equipment

• Managing a team of approximately 35 officers.
• Utilized Closed Circuit TV Camera monitoring, specialized software to ensure contractors, guests, and visitors were to be on premises.
• Utilized gate and barrier operations. Ensured the barriers and gates are operational.
• Responsible for report writing such as an hourly log and Special Incident Reports.
• Assisting the client Security Lead in all aspects of security related matters.
• Responsible for submitting hours for payroll. Ensuring reports are met on a timely manner.

• Prepared reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Maintained environment by monitoring and setting building and equipment controls.
• Maintained organization's stability and reputation by complying with legal requirements.
• Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
• Contributed to team effort by accomplishing related results as needed.

• Resolved customer complaints via phone, email, mail, or social media.
• Greeted customers warmly and ascertain problem or reason for calling.
• Attracted potential customers by answering product and service questions; suggesting information about other products and services.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
• Keep records of customer interactions, process customer accounts and file documents

• Assisted in multi-domain intelligence operations, all-source analysis and production and policy support.
• Handled incoming telephone calls to the senior liaison officer from ANSF, NGOs and members of the public. Engaged in Language-enabled analysis.
• Assisted the RC-W (Regional Command West) LNO team on major coordinative area –report analyzing, mutual support and sharing of information.
• Helped customers protect and defend their national security interests against terrorism, contingencies and crisis, cyberthreats, and other hazards to global security.
• Provided advice on Afghan culture, politics, tribal matters and social norms especially sensitive topics.
• Coordinated meetings with high ranking Afghan officials. Routinely interact with Ministers, NDS, Police Chiefs, Director of Terrorism Brach, Governors, Attorney General and Generals from the Afghan National Police and.

• Identify the causes of networking problems, using diagnostic testing software and equipment.
• Troubleshoot and repair computers, laptops, and cellphones.
• Maintaining or repairing equipment. Troubleshot a variety of computer issues.
• Setting up computer security measures. Configured computer networks. Offering technical support on-site or via phone or email.
• Created, tested and updated information security policies, standards and procedures that set corporate wide information security requirements.
• Contacted IT risk assessment which including in reviewing HP organizational policies standards and procedures and provided recommendation under NIST Standards

• Directed and oversaw the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and team members.
• Ensured that contract-required training and screening elements for security personnel have been met.
• Maintained overtime to a minimal or preset requirement designated by company.
• Ensured quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her site.
• Performed other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders).
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.

• Troubleshoot and repair computers, laptops, and cellphones.
• Responsible for Maintaining or repairing equipment.
• Update services to deploy windows updates via wsus server to desktop and laptop computers throughout the distribution center.
• Troubleshot a variety of computer issues. Setting up computer security measures.
• Configured computer networks. Offering technical support onsite or via phone or email.
• Created, tested and updated information security policies, standards and procedures that set corporate wide information security requirements.

Associate Degree In Cybersecurity

Bachelor'S Degree In Criminal, Criminology

High School Diploma