Sayed Mohammad Usman Email & Phone Number

Sterling, Va, Us

• Providing 1st line technical support; answering support queries via ticketing tool, phone and emails• Maintaining a high degree of users service for all support queries and adhere to all service level agreement. • Decommissioning and processing of legacy hardware out of the data center facilities• Responding to inquiries from client resolve any hardware or software problems.• Moving/lifting packages usually no greater than 75 lbs.• Unpacking/repacking fragile electronics, Relocating and moving of large enterprise equipment• Creating/attaching labels and barcodes, Hard drive installation and removal, and destruction• Providing Basic Networking removal/installation and clearing of configurations. Physical layer and Application layer• Updating progress through a web ticketing system• Reporting of processes and regular status updates, Documenting procedures• Escalating to senior technicians and management as needed/required• Well familiar with basic PC components/hardware• HDD/SSD/Flash/Removable storage media, USB/FireWire/Esata• Ram/CPU/Motherboard/Input-Output devices, Unpacking/repacking fragile electronics• Escalating to senior technicians and management as needed/required - Interact with third party vendors & contractors • Perform daily system monitoring verifying the integrity and availability of all hardware.• Following the evolution of all aspects: documentation and the proper processing of the ticketing operation.• Appropriate management and timely information on the results occurred depending on the priority issues and impact, providing technical support effectively.

• Managing a team of approximately 35 officers.• Utilized Closed Circuit TV Camera monitoring, specialized software to ensure contractors, guests, and visitors were to be on premises.• Utilized gate and barrier operations. Ensured the barriers and gates are operational.• Responsible for report writing such as an hourly log and Special Incident Reports.• Assisting the client Security Lead in all aspects of security related matters.• Responsible for submitting hours for payroll. Ensuring reports are met on a timely manner.• Utilized Lenel tracking software, ARGUS motion monitoring system, access control, badge activations and printing.• Providing in-home support and quickly observing changes in behavior or health.• Secures premises and personnel by patrolling property ; monitoring surveillance equipment ; inspecting buildings, equipment, and Access points ; permitting entry.• Controls traffic by directing drivers supervise the daily operations and staffing of security officers working within three state office buildings.• Demonstrate discipline and exemplary conduct while on and off duty.• Posses a courteous attitude towards clients and customers always.• Perform spot check audits on guards to ensure all post orders were being performed properly. • Prevents losses and damage by reporting irregularities; informing violators of Policy and procedures ; restraining trespassers.

• Prepared reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. • Maintained environment by monitoring and setting building and equipment controls.• Maintained organization's stability and reputation by complying with legal requirements.• Ensured operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques• Contributed to team effort by accomplishing related results as needed.

• Resolved customer complaints via phone, email, mail, or social media.• Greeted customers warmly and ascertain problem or reason for calling.• Attracted potential customers by answering product and service questions; suggesting information about other products and services.• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Keep records of customer interactions, process customer accounts and file documents

• Assisted in multi-domain intelligence operations, all-source analysis and production and policy support.• Handled incoming telephone calls to the senior liaison officer from ANSF, NGOs and members of the public. Engaged in Language-enabled analysis.• Assisted the RC-W (Regional Command West) LNO team on major coordinative area –report analyzing, mutual support and sharing of information.• Helped customers protect and defend their national security interests against terrorism, contingencies and crisis, cyberthreats, and other hazards to global security.• Provided advice on Afghan culture, politics, tribal matters and social norms especially sensitive topics.• Coordinated meetings with high ranking Afghan officials. Routinely interact with Ministers, NDS, Police Chiefs, Director of Terrorism Brach, Governors, Attorney General and Generals from the Afghan National Police and the Afghan National Army.• With the broad knowledge of local customs formulate questions prior to meeting high ranking Afghan officials to ensure that a mutual respect would be established.• Developed investigative plans.• Interacted and keep contact with high ranking Afghan officials.• Provided general linguistic support for U.S. military operations and interpret during interviews, meeting, and conferences. Transcribe and analyze verbal communications.• Performed document exploitation.• Provided input to reports.• Interpreted and translated written and spoken communications Translate documents, papers, cassettes and all forms of media reports as requested.

• Identify the causes of networking problems, using diagnostic testing software and equipment. • Troubleshoot and repair computers, laptops, and cellphones.• Maintaining or repairing equipment. Troubleshot a variety of computer issues.• Setting up computer security measures. Configured computer networks. Offering technical support on-site or via phone or email.• Created, tested and updated information security policies, standards and procedures that set corporate wide information security requirements.• Contacted IT risk assessment which including in reviewing HP organizational policies standards and procedures and provided recommendation under NIST Standards• Conducted walkthroughs, and assess organization buildings to observed how employees and non-employees enter the building• Ensured that security policies, procedures, and recommendation complied with NIST, FISMA, organizational guidelines, and technical practice• Reviewed IT operational system to ensure that Contingency Plan was in place and tested.• Developed System Security plan (SSP) to provide an overview of system security requirement• Documented and updated GSA monthly Plan of Action and Milestones (POA&M)• Developed and implemented documentation-outlining system operating environment, to include the overall mission, floor layout, hardware configuration, software, type of information processed, user organizations and security clearances, operating mode, interconnections to other systems/networks of users, their security personnel, and associated responsibilities.• Assisted in the development and maintenance of the overall system security document, the Information System Security Plan (SSP), which contains all necessary security procedures, instructions, operating plans, and guidance.• Participate in the development or revision of System-specific security safeguards and local operating procedures that are based on the above regulations.•

• Directed and oversaw the implementation of all safety and security programs for the purpose of providing protection and a sense of well-being to all guests and team members. • Ensured that contract-required training and screening elements for security personnel have been met.• Maintained overtime to a minimal or preset requirement designated by company.• Ensured quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her site.• Performed other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders).• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.• Respond to client requests

• Troubleshoot and repair computers, laptops, and cellphones.• Responsible for Maintaining or repairing equipment. • Update services to deploy windows updates via wsus server to desktop and laptop computers throughout the distribution center.• Troubleshot a variety of computer issues. Setting up computer security measures.• Configured computer networks. Offering technical support onsite or via phone or email.• Created, tested and updated information security policies, standards and procedures that set corporate wide information security requirements.• Contacted IT risk assessment which including in reviewing HP organizational policies standards and procedures and provided recommendation under NIST Standards• Conducted walkthroughs, and assess organization buildings to observed how employees and non-employees enter the building• Ensured that security policies, procedures, and recommendation complied with NIST, FISMA, organizational guidelines, and technical practice• Reviewed IT operational system to ensure that Contingency Plan was in place and tested.• Developed System Security plan (SSP) to provide an overview of system security requirement• Documented and updated GSA monthly Plan of Action and Milestones (POA&M)

Associate Degree In Cybersecurity

Bachelor'S Degree In Criminal, Criminology

High School Diploma