The Chief Operations Officer (COO) is responsible for directing and daily management of FINCA Credit division, complete cycle of crediting activities and related operations, including staffing, products, and procedures. S/he will ensure that FINCA Afghanistan will offer maximally competitive credit products that support outreach maximization under the condition of profitability; that these products are implemented in a most efficient, client-friendly, safe, and professional manner; and that FINCA Afghanistan has credit staff (loan officers, credit management staff, credit back office staff and other) in adequate numbers and with excellent skills. The final objective of the COO’s activities is to maximize FINCA Afghanistan’s outreach to the target group in a sustainable and profitable way. As a member of the Management Team, s/he shares responsibility for the overall performance and activities of FINCA Afghanistan, and participates in making decisions on material issues

The Deputy Chief Operations Officer (DCOO) is responsible for directing and daily management of FINCA Credit division, complete cycle of crediting activities and related operations, including staffing, products, and procedures. S/he will ensure that FINCA Afghanistan will offer maximally competitive credit products that support outreach maximization under the condition of profitability; that these products are implemented in a most efficient, client-friendly, safe, and professional manner; and that FINCA Afghanistan has credit staff (loan officers, credit management staff, credit back office staff and other) in adequate numbers and with excellent skills. The final objective of the COO’s activities is to maximize FINCA Afghanistan’s outreach to the target group in a sustainable and profitable way. As a member of the Management Team, s/he shares responsibility for the overall performance and activities of FINCA Afghanistan, and participates in making decisions on material issues.

Managing the changes incorporated in the Business Alignment Project which includes changes on branches structure, staffing, policies, procedures, compensation and benefits particularly incentive plan

Business Alignment or Change Management projected is initiated by management of FMFB-A in order to alignment business with the stated goals by AKAM, understanding the current state of the company, identifying gaps and strategies to close this gap. Developing plan to implement change as proposed, working with heads of departments and assisting them in aligning their departmental goals with the overall goals of the company and providing reports to steering committee of change management progress. The major function of this project is to align various businesses such as Microfinance, SME finance and commercial banking to enhance coordination and achieve the company goals.

The major role of this position is to ensure FMFB-A compliance with the in place social and environmental standards defined by its shareholders and regulatory bodies. This project was initiated by IFC (International Finance Corporation) one of the FMFB-A shareholders, in the meantime, an affiliate of world bank to ensure their partners at corporate levels comply with the international defined practices to enhance social performance as well as protect environment through their production and service delivery, provide trainings and awareness both to their employees and customers, incorporate social and environmental agendas in the in place policies and procedures and coordination with IFC (Regional Industry, Financial Market).

Ensuring the enhancement of the FMFB training department in terms of curriculum development, and the impact analysis of the FMFB delivered trainings. Making sure that the FMFB organizational drivers (vision / mission, code of ethics, operating principles, business plan, etc.) are well institutionalized. Looking at the FMFB Business Plan and deriving the FMFB organizational training needs from it, and ensuring the development and implementation of training curricula which must be well tailored to addressing those training needs. Collaborating with the FMFB business units on developing their specific operational procedures and their duly institutionalization; and understanding their staff training needs and addressing them in duly manner. Constant collaboration with the AKAM TA for upgrading and updating existing training curricula and developing new curricula for addressing FMFB organizational and staff training needs and regularly updating the curricula of the FMFB initial training and orientation package. Establishing and maintain mutually beneficial relationships with other training institutions available within the country and regionally and availing FMFB employees of the training facilities they may offer. In collaboration with the HR and the respective units, develops and implements Performance Development Plans (PDPs) for FMFB high fliers; and Performance Improvement Plans (PIPs) to MMR / BR receivers. Ensuring full compliance of the FMFB training department operations with the in place FMFB policies, procedures and audit recommendations

This position involves, to develops the branch network: identifies and selects potential sites for branch expansion, sets up new branches and initiates/carries out the marketing activities, Participates in the ongoing discussions on the reform of Afghanistan regulatory framework, and in the meetings of Microfinance working group, Ensures that the department staff performance is planned, monitored, and appraised in a timely manner; required resources, support and coaching are provided to staff; a meaningful and clearly defined within department segregation of duties is in place and regarded; and a clear link of individual and unit level performance with the FMFB-A objectives and vision is defined and communicated to staff. Ensures that the field level Microfinance operation is carried out in a due manner. Serves the role of an effective FMFB-A management team member; represents the Microfinance department in any within bank forum and collaborates with the Head of Microfinance/CEO for facilitating their presentation of the FMFB-A in any outside the FMFB-A forum, by providing department level accurate and update information.

The incumbent of this position were; Assess strengths and weaknesses regarding all managerial aspects (microfinance and commercial). Provide branches with recommendations and on-the-job guidelines for addressing weaknesses and leverage on strengths. Ensure regularly visits to clients to assess the quality and transparency of commercial relations, to assess needs that would not be covered by the Bank. Provide a monthly report to the Head of Microfinance, and report specifically on any issue that requires guidance and/or higher decision making level, e.g. new product to develop. Interact notably with the Marketing Manager and Training Centre under Head of MF supervision for implementation and roll-out of new products

Manages, monitors and supervises the branch operations (loan portfolio, savings mobilisation etc.); and Manages branch liquidities. Manages and supervises the work of branch staff; and is in-charge of branch administration. Assist staff in setting commercial objectives; and persuades staff to achieve them and constantly monitors staff efforts to ensure their achievement. Implements the business plan/financial projections at branch level; and authorises expenses in line with the budget. Follow up of important customers as well as delinquent customers; and chairs the Branch Loan Committee. Responsible for staff attitude and ensuring a respectful, professional and banking values driven behavior against customers.

Connecting the university with key stakeholders

Involved in developing and implementing branch business plan, setting objective, managing branch operation (Loan portfolio). Supervision of branch staff, Monitors portfolio quality, analyzing branch financial statements, preparing monthly branch report.