• Handle recruitment process such as posting advertisement, phone screening for shortlisting, arranging interview, employment contracts and aligned with local regulations, Company policies and procedures.• Monitor the implementation of HR policies and procedures followed by managers and staff.• Recruitment - Manpower planning & cost effective resourcing.• Prepare confirmation letters, and monitor contract expiry for renewals.• Engaged in performance reviews, talent management, Man power / Succession Planning.• Conducting appraisals of support staff, assisting line managers with carrying our appraisals, and preparing performance review letters for all staff.• Workforce mobility. • Employee Compensation.• Executive Leadership. • Adequate knowledge of Labour laws.• Organising and supervising the administrative activities that facilitate smooth running of the office.• Planning, monitoring and managing staff as required by administration functions and controlling any expenditure that has to do with office work plus hiring support staff.• Ensuring compliance to employment regulatory concerns and reporting.• Ensuring appropriate employee communication and relations.• Maintained and reconciled all account payables.

RECEPTIONExtend a warm and courteous service to all guests /management and employees of the hotel. Be informed on daily status Have detailed information regarding arrivals their room requirements and except departures of the day Check up VIP ‘s reservation and issue VIP amenities voucher for fruits flowers and beverages etc in consultation with shift in charge /GREGreet the guest and address them by name when ever you see him and ensure all required details like date of departure address and mode of payments etc are filled in properly on the registration Ensure good ready room is allotted to the guest and sure the rate card with the correct rate is given to all guests during check in Constantly up date room rack / information rack Ensure all the complaints and requests received from the guests are recorded in the guest complaint log book and followed up at regular intervals Prepare a room discrepancy report and double check with the lobby Manger. Inform all departure details promptly to House Keeping , Room service and the Telephone Departments with in five minutes of the departure of the guest. Feed in the data collected from the guest through the registration card , on to the computer and keep updating on a regular basis  Sell high priced rooms to the guest by skillful salesmanship Handle scanty baggage guests very carefully Know the hotel so well that you do not have to say “ I DO NOT KNOW “ Up date profiles / Up date correspondences

• Records and file maintenance• Being a part of pre-opening team, assisted the Front Office Manager in penning down the pre-opening for Front Office department.• Assisted my Front Office Manager in developing the Standard Operating Procedures. • Developed together with colleagues, Front Office Manager the pre-opening training plan for Front Office Assistants& Supervisors• Assisted to carry daily processes to increase the speed of total work.• Allocate the staffing of all the core departments.• Promoting & marketing of the new property.• Assisting the marketing with the daily reports & reviews.• Taking feed backs from the guest for improvements.• Preparing daily & monthly reports.• Daily inspection of expected arrival rooms for better maintenance and upkeep.• Assisting the front desk staff with required training & guest interactions.

Managing the entire operations of the property.Includes daily operations. Sales & Marketing.Coordination with accounts.Revenue and yield management.Vendor Management for better services.Feed backs & improving on guest expectations.

Handling Front Desk operations.Coordination with other ancillary departments.Guest Satisfaction & Delight.

• Handled VIP amenities and arrivals, messaging and guest relations.• Promote and market the business. • Plan the accommodation, catering along with other hotel services.• Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools. • Maintain statistical-financial records. • Recruit and monitor relevant staff for their specific operations. • Plan work schedules as per requirement. • Meet as well as greet customers. • Deal with customer queries and complaints. • Address customer problems as well as troubleshoot. • Expedited problems received for unrecognized payments and credit cards.• Handled processing and recording of payments made for room rentals and banquets.• Ensure events and conferences run without interruption. • Coordinated with specific departments in the resolution of problems that arise concerning guest calls and failure to comply to requests.• Identified opportunities to upgrade customer service with superior service levels.• Ensured room availability to maximize occupancy.