Sayed Omar Email & Phone Number

Cairo, Cairo Governorate, Eg

SummaryThe Business Commercial Manager’s role is to:• Handle and fully coordinate to fulfill customer requirements.• Act as a facilitator between executives and external parties.• Handle and oversee internal commercial operations such as; after sales services, logistics, and internal official documents.Responsibilities1- Communicate with clients to present certain targets, and to resolve issues and inquiries. 2- Follow up with giving tension to details to… Show more SummaryThe Business Commercial Manager’s role is to:• Handle and fully coordinate to fulfill customer requirements.• Act as a facilitator between executives and external parties.• Handle and oversee internal commercial operations such as; after sales services, logistics, and internal official documents.Responsibilities1- Communicate with clients to present certain targets, and to resolve issues and inquiries. 2- Follow up with giving tension to details to ensure client needs fulfillment and satisfaction.3- Fully responsible of customer services to handle all claims, complains, needs, etc.. To ensure customer complaints are handled and resolved accurately and quickly. 4- Use client feedback to improve customer experience and communicate with other departments “especially sales dept. to ensure acting in a better way.5- Coordinate with the external parties and consultants and integrate with the department responsible to finish the job well.6- Supervise documents cycle, logistics, purchasing, and ensure professional performance.7- Maintain classified and professional archiving for official documents of all commercial process.8- Audit on a weekly basis all documents files related to that; governmental documents, logistics, and purchasing.9- Handle spare parts requests either by handling all related correspondence or by handling suppliers’ visits when needed.10- Report on results on a regular basis to top management and suggest improvements. Show less

Cairo Governorate, Egypt

• Sales & Business Development Manager (FEB 2017 – UTD)As company appreciated my input in sales department and the company as a whole, they have upgraded my job and package to become business development & sales director for the company with higher authorities and I was responsible for directing operations, employees, sales, and customer service strategies to drive business development and enhance overall performance.• Sales Manager (DEC 2015 – JAN 2017)Managing team of 3 sales… Show more • Sales & Business Development Manager (FEB 2017 – UTD)As company appreciated my input in sales department and the company as a whole, they have upgraded my job and package to become business development & sales director for the company with higher authorities and I was responsible for directing operations, employees, sales, and customer service strategies to drive business development and enhance overall performance.• Sales Manager (DEC 2015 – JAN 2017)Managing team of 3 sales engineers are responsible for penetrate Egyptian market in German / Chinese concrete block machines (ZENITH & QGM). Show less

Egypt

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Egypt

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