SummaryThe Business Commercial Manager’s role is to:• Handle and fully coordinate to fulfill customer requirements.• Act as a facilitator between executives and external parties.• Handle and oversee internal commercial operations such as; after sales services, logistics, and internal official documents.Responsibilities1- Communicate with clients to present certain targets, and to resolve issues and inquiries. 2- Follow up with giving tension to details to… Show more SummaryThe Business Commercial Manager’s role is to:• Handle and fully coordinate to fulfill customer requirements.• Act as a facilitator between executives and external parties.• Handle and oversee internal commercial operations such as; after sales services, logistics, and internal official documents.Responsibilities1- Communicate with clients to present certain targets, and to resolve issues and inquiries. 2- Follow up with giving tension to details to ensure client needs fulfillment and satisfaction.3- Fully responsible of customer services to handle all claims, complains, needs, etc.. To ensure customer complaints are handled and resolved accurately and quickly. 4- Use client feedback to improve customer experience and communicate with other departments “especially sales dept. to ensure acting in a better way.5- Coordinate with the external parties and consultants and integrate with the department responsible to finish the job well.6- Supervise documents cycle, logistics, purchasing, and ensure professional performance.7- Maintain classified and professional archiving for official documents of all commercial process.8- Audit on a weekly basis all documents files related to that; governmental documents, logistics, and purchasing.9- Handle spare parts requests either by handling all related correspondence or by handling suppliers’ visits when needed.10- Report on results on a regular basis to top management and suggest improvements. Show less

• Sales & Business Development Manager (FEB 2017 – UTD)As company appreciated my input in sales department and the company as a whole, they have upgraded my job and package to become business development & sales director for the company with higher authorities and I was responsible for directing operations, employees, sales, and customer service strategies to drive business development and enhance overall performance.• Sales Manager (DEC 2015 – JAN 2017)Managing team of 3 sales… Show more • Sales & Business Development Manager (FEB 2017 – UTD)As company appreciated my input in sales department and the company as a whole, they have upgraded my job and package to become business development & sales director for the company with higher authorities and I was responsible for directing operations, employees, sales, and customer service strategies to drive business development and enhance overall performance.• Sales Manager (DEC 2015 – JAN 2017)Managing team of 3 sales engineers are responsible for penetrate Egyptian market in German / Chinese concrete block machines (ZENITH & QGM). Show less

• Personal Banking Representative (SEP 2007 – JUN 2008)Responsible for acquiring new to bank customer to penetrate on loans, credit cards and saving certificate level.• Team Head (Supervisor) (JUNE 2008 – SEP 2010)Managing team of 4-6 sales rep. responsible for achieving the team target by managing, coaching and motivating team activities to achieve yearly objectives. • Business Development Manager (OCT 2010 – DEC 2011)Responsible for acquiring new companies to the retail… Show more • Personal Banking Representative (SEP 2007 – JUN 2008)Responsible for acquiring new to bank customer to penetrate on loans, credit cards and saving certificate level.• Team Head (Supervisor) (JUNE 2008 – SEP 2010)Managing team of 4-6 sales rep. responsible for achieving the team target by managing, coaching and motivating team activities to achieve yearly objectives. • Business Development Manager (OCT 2010 – DEC 2011)Responsible for acquiring new companies to the retail services (payroll, personal banking services) and analyze and monitor companies penetration.• Sales Manager (JAN 2012 – MAY 2013)Managing team of 10 sales officers responsible for achieving team target by managing, coaching and motivating team activities.• Sales Support Manager (JUN 2013 - OCT 2015)Managing 3 sections department (Accounts processing section – credit facilities processing section) personal banking services processing section with total team members of 9-11, this department responsible for processing all operational issues and maintaining that sales department are aligned with bank and federal compliance and credit risk management. Show less

• Product Sales Manager (FEB 2006 – AUG 2007)Instrument and automotive sector sales manager, Account manager for well-known companies in automotive & instrument sector.• Sales Analyst (JUNE 2004 – FEB 2006)All sales reports for offers analysis, cost analysis, Copper prices analysis...