Care Finder Case Manager
Current• Undertake assertive outreach to find and connect with marginalised clients, including visiting people in their own homes or other informal locations.• Conduct comprehensive assessments and develop support plans in collaboration with clients. • Support clients to navigate My Aged Care and other services systems including NDIS to ensure they are receiving the services they want, need and are entitled to. • Complete/review client file documentation and ensure timely and accurate recording of client information and data.• Participate in Communities of Practice and peer-based forums to share knowledge and develop strategies to engage with people who need support to navigate the aged care system.• Raise awareness of the Care Finder Program with the local community, including with other services providers.• Respond to client feedback and complaints in line with Wintringham policy and procedures. • Participate in the continuous improvement cycle, by proactively identifying and raising improvements through Wintringham’s quality systems.• Practice open communication and proactively participate in problem solving, where issues or areas of disagreement arise.• Actively participate in supervision. • Ensure duty of care to both clients and staff is adhered to at all times.• Ensure privacy and confidentiality is adhered to at all times• Understanding and adherence to Wintringham’s Code of Conduct.• Actively participate in team meetings and take an active role in practice development across the portfolio• Pursue relevant ongoing development to enhance knowledge of contemporary practices • Understand the role as it pertains to its funding requirements and responsibilities as attached to the funding model• Other duties as directed.
