Sayed Rabby Email & Phone Number

Goal : To be a successful professional in a challenging corporate environment that will enable me to use my analytical, technical and management skills to deliver my best effort for the development of the organization.Experience :  Ensure optimum and positive customer Service for end-customers and channel partner Problem solving of different EDGE related complain and provide advanced training to all newcomers of the department on EDGE technology & and different products/services based on EDGE (Handset configuration, Opera Mini, Mobile email etc). Maintain weekly Dialogue Improvement session with every Customer Manager to ensure friendly & caring customer interaction all the time. Service trend analysis, prepare and present report to higher management. Assist Team Leaders in forecasting, scheduling and optimum utilization of resources. Handling critical issues escalated by the Customer Manager.Specialties: Expertise in providing Superior Customer Service, quick decision maker, excelence in operational job knowledge, able to cope up with latest technology

• 

  North South University

  Computer Science