Sayed Rabby Email & Phone Number

San Jose, CA, US

San Jose, CA, US

• Best in Class demand planning in optimizing servicing outcomes and business results
• Provision of Best in Class volume forecasting & analytics models
• Builds a deep expertise and intelligence on key volume demand drivers and value
• Planning Timeframe up to a 12 months
• In partnership with FP&A manages the annual HC budget planning process
• Monthly budget consolidation & roll up – by ES Leader and across all ES

San Jose, CA, US

- Defining long term projections across multiple APAC markets, segments and functions, under-scored by robust baseline data, in addition to factoring in new and upcoming initiatives and intelligence that will impact HC requirements - Helping ensure responsibility for high quality baseline demand forecasts that are developed and maintained for Operations.

Taman Tun Dr Ismail, Kuala Lumpur, MY

• Oversee the Workforce Management, Reporting and Analyticsa) Workforce Management and Capacity Planning Teamb) Reporting & Analytics Team
• Oversees the day to day operations and deliverable of the organization to ensure customer satisfaction and operational goals and objectives are achieved.
• Effectively achieves operational results while valuing all team members in the organization.
• Promotes a culture that reflects the organization’s values, encourages continuous improvement, and rewards productivity and innovation.
• Develop and maintain best practices and processes and procedures for operations.
• Drive operational performance improvement through defined metrics.

Taman Tun Dr Ismail, Kuala Lumpur, MY

To manage a team of people responsible for the development and maintenance of a comprehensive forecasting and scheduling structure that will meet the current and future needs of the Contact Centre.To ensure that scheduled and ad hoc reports are produced for the management team that will assist the centre in achieving team, department and company goals.To.

Petaling Jaya, Selangor Darul Ehsan, Malaysia, MY

 Acts as team leader, coaches and directs Customer Service Representatives (CSR) on a daily basis, oversees daily operation of the contact centre operating procedures and implements process improvements. Monitors discipline and work conduct of team members. Counsel team members in their areas of improvement to maximize their potentials. Handles.

Shah Alam, Selangor, MY

 To lead a team of Contact Center Consultants to attend and respond to all call in inquiries, correspondence and feedback from customers and colleagues with regards to complaints or compliments etc. To be a reference point for Contact Center Consultants and to initiate solutions to overcome the complaints received from customers by Contact Center.

Dhaka, BD

 Handling critical issues escalated by the Contact Center Executives Lead, motivate, inspire and follow-up every CSE to ensure targeted KPI Maintain weekly Soft Skill Improvement session with every Customer Manager to ensure friendly and caring customer interaction all the time. Service trend analysis, prepare and present report to higher management..

Bachelor Of Science, Computer Science

Education record