Operation Support Coordinator
Current1. Processes all sales and service requests (Non Financial)for new accounts & existing ones, various customer requests related to bank products and services, to ensure finalizing all operational related functions in sales and service area according to the set TAT.2. Handles all the allocated functions with strict adherence to set processes( opening accounts, handling exiting accounts, handlings TDs and CDs , ATM insert ....etc)3. File and carefully maintain bank data, documents in an efficient and timely manner according to bank's SOPs and manuals (customer services filling room).4. Manage stationary stock for branch and update forms.5. Handle requested data from compliance or from branch head.6. Handle customer complaints efficiently and raise the unsolved one to the account service head to helpincrease the customer satisfaction.7. Be vigilant and alert on any possible frauds and risks and provide customer feedback to direct supervision8. Follows all relevant department policies, processes , standard operating procedures and instructions so thatwork is carried out in a controlled and consistent manner.9. Follows the day to day operations related to all jobs in the concerned department to ensure continuity ofwork.10. Complies with all relevant CBE regulations , banking laws, AML regulations and internal CIB policies andcode of conduct in order to maintain CIB's sound legal position and mitigate any potential risks.
