Enterprise Senior Account Manager
Current* Research, select and evaluate new deals/accounts/key accounts/dealers/re- sellers to increase sales and achieve targets.* To be a point of expertise and reference within sales planning and participate in identifying opportunities for cross selling and up selling to enhance sales and profitability* Handle hard cases and VIP customers and provide efficient recommendations and advice to maintain customer satisfaction* Update sales leads and sales forecasts information on the sales application to ensure accuracy of information at all times* Presenting, promoting and selling products/services to existing and prospective customers Performing cost-benefit and needs analysis of existing/potential customers to meet their needs Establishing, developing and maintaining positive business and customer relationships.* keep records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints. * Learn about the company’s services and keep up to date with the changes* Implement and practice customer service systems and policies to supportworkflow.
