Sayed Samiullah Sakib Email & Phone Number

Dhaka, Bd

Bangladesh

Dhaka, Bangladesh

Dhaka, Bangladesh

•24/7 Network monitoring for cc cameras.BR•Visit all departments and other offices throughout the country on regular basis for Repair & Maintenance of hardware.•Troubleshoot hardware (PC, server, printer, scanner, etc.) related issues.•Maintenance time update on Desh Rupantor website & Let the Higher management know if there is a problem with the website.•OS (Windows) installation, administration, troubleshooting, up-gradation works case by case.•Application software and database installation, configuration, administration & support.•Instant IT support and services (preventive, corrective maintenance) by 24/7.

Bangladesh

• Managing large amounts of inbound and outbound calls in a timely manner, following call center “scripts” when handling different topics.• Identifying customers’ needs, clarify information, researching every issue, and providing solutions.• Meet daily personal/team qualitative and quantitative targets.• As a partial Business analysts I work with organizations to help them improve their processes and systems. Conduct research and analysis in order to come up with solutions to business problems and help to introduce these systems to businesses and our clients.• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.• Requirement Analysis, making different documentation and wire framing, data analysis, requirement gathering.• SRS, BRS, User Manual creation.• Worked as a Trainer on various topics related to Business Analysis.• Worked as Product Analyst and performed market research and analyze market data, identifying consumer behaviors and trends.• Working as a product manager for our companies tracking system and giving presentation to the client regarding this as well as coordinate between client and developers if arise any issues regarding this product.• Worked as Product Analyst and performed market research and analyze market data, identifying consumer behaviors and trends.

Dhaka

•Work closely with stakeholders to understand requirements, Requirements analysis,Technical writing, Translating and simplifying requirements, Prioritize requirements.•Work closely with stakeholders to understand requirements, Requirements analysis, Translating and simplifying requirements, Prioritize requirements,Business Process Diagram ,Solution designing.•Coordinates closely with Developers and QA to ensure proper implementation of program and system specifications.•Provide oversight on the development and maintenance activities across the complete Software Development Life Cycle.